Advisor, Operational Performance Improvement

Ding Ding Trams are the heart of Melbourne – join our team and be part of the world's largest tram network.

About this opportunity

Yarra Trams requires an Advisor, Operational Performance Improvement that will provide expert input regarding tram punctuality, and reliability so as to assist in the continuous improvement of the delivery of tram services to Melbourne. Reporting to the Head of Operational Performance this role will:

• Create and champion a new Centre of Knowledge for performance improvement (tram services punctuality and reliability), providing expert advice across Yarra Trams to assist the business with continuous improvement
• Managing the development and delivery of the Annual Performance Improvement Plan (APIP) with a continuous improvement lens
• Analysing tram performance data to identify opportunities for operational improvements across the different functions
• Working cross-functionally and at all levels of the business and with stakeholders to support the realisation of benefits of different initiatives.
• Using data-based insights to identify and quantify benefits and prioritise resources across different initiatives
• Working with Department of Transport and Planning (DTP) to identify opportunities for improvement of passenger journeys
• Being a key resource for the executive team to understand and drive operational performance outcomes

About you

Ideally you will have:

• Degree in Engineering or Project Management-related discipline
• Certifications in Project Management desirable
• Demonstrated success in leading and delivering projects aimed at uplifting performance within complex, cross-functional environments
• Strong project management expertise, with a track record of delivering technically complex initiatives safely, on time, to a high standard, and within budget
• Proven ability to engage and collaborate across all levels of the organisation to identify and implement improvement opportunities
• Solid understanding of the full project lifecycle and principles of continuous improvement.
• Advanced report writing skills, with the ability to communicate insights and recommendations clearly
• Knowledge of business development fundamentals and how contracts, operations, and commercial outcomes interrelate
• Commitment to continuous improvement, quality assurance and risk management practices.
• Self-awareness of personal working style, with a history of setting, tracking, and achieving project goals
• Adaptable and resilient, with the confidence to lead and embrace change in dynamic environments, while empowering others to achieve project outcomes
• Excellent communication and influencing skills, with the ability to build effective relationships both internally and externally

Applications close: 20 November 2025

Why Yarra Trams?

At Yarra Trams, we foster a workplace grounded in respect, celebrating diversity and embracing inclusivity. You'll also enjoy the following benefits:

• A free travel pass for Victoria's Public Transport Network
• Competitive salary and great conditions
• Professional development
• Career growth opportunities
• A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee Assistance Program (EAP)
• Paid Parental Leave for primary caregivers

About Yarra Trams

Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.

We're all Journey Makers, connecting people and communities across Melbourne. We're committed to caring for each other, our passengers, and the communities we serve. Our Diversity & Inclusion Strategy is a key pillar and as an equal opportunity employer, we value diversity and encourage candidates of all ages, those with disabilities, and people of Aboriginal and Torres Strait Islander heritage to apply.

Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).

If you would like further details about an advertised role, or if you require an adjustment in the application process, or any other information in alternate formats please email or call