Customer Service Representative

2 weeks ago

Melbourne, Victoria, Australia Rocke Brothers Pty Ltd Full time $104,000 - $130,878 per year

Rocke Brothers is seeking a highly motivated, enthusiastic, and committed Customer Service Representative to join our dynamic team. If you're passionate about delivering outstanding service and thrive in a fast-paced logistics environment, we want to hear from you.

What you'll be doing:

  • Build strong relationships with customers and the operations team.
  • Proactively manage customer inquiries and ensure service levels and satisfaction are met.
  • Communicate clearly and promptly with both customers and internal teams.
  • Coordinate client orders with warehouse and transport teams to meet daily requirements.
  • Track and report on performance using Key Performance Indicators (KPI).
  • Ensure stock is accurately accounted for in preparation for stocktakes.
  • Collaborate with teams to identify process improvements and deliver efficient solutions.
  • Maintain a positive, customer-focused attitude, with a "Customer is KING" mindset.
  • Manage time effectively, problem-solve, and multitask in a fast-paced, high-pressure environment.

What we're looking for:

  • Previous experience in customer service or a similar role within Warehousing and Logistics.
  • Proficiency in Microsoft Office 365 Suite and strong data entry skills.
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail, organisational skills, and the ability to prioritise tasks.
  • Ability to work independently or within a team, meet deadlines, and adapt to changing environments.
  • A proactive mindset with a focus on providing exceptional customer solutions.

Why Join Our Team?

At Rocke Brothers (RB), we value our employees and foster a collaborative work environment. If you're looking for a rewarding career in logistics, we invite you to join our team and help us continue our proud legacy

Our diverse workforce is committed to creating a workplace where everyone feels respected and empowered. We prioritise safety and well-being, ensuring you have the resources needed to thrive in your role.

About us

At Rocke Brothers, we are a trusted leader in port-related logistics and transportation services, with a proud legacy spanning over 160 years. Founded in the 1850s by Martin Rocke, our business has evolved from humble beginnings in cartage to become a premier waterfront carrier in Australia. We specialise in a comprehensive range of services, including container handling, storage solutions, and full quarantine unpacking services, all while maintaining the highest safety and compliance standards.

Apply now for this exciting opportunity

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