Student Support Officer

20 hours ago

Lutwyche, Queensland, Australia Carers QLD Full time $7,637,240 per year

Lutwyche Full-time

  • Are you wanting to revitalise your career with our RTO?
  • Monthly ADO + Salary Packaging + Professional development
  • Over the last 12months our people gave us 4.3/5 star for joining us

Carers Queensland is an equal opportunity employer actively seeking to employ people who reflect the diversity of our clients and encourages applications from people with a disability, and from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islanders, and the LGBTIQ+ community.

The Carers Queensland Registered Training Organisation (RTO) is growing, and we are looking for the right person to join our Student Services Team who is agile, goal orientated and enjoys providing customer service in a fast-paced work environment.

About the role - Student Support Officer

We are seeking a customer service champion to join our RTO Team The Student Support Officer provides exceptional customer service to potential and enrolled students, supporting their educational journey and vocational outcomes. This role also builds online and face-to-face communities to enhance connections, learning, and placement opportunities. The Student Support officer assists students through onboarding and provides ongoing support to maximise satisfaction and successful progression.

Key Duties:

  • Enrolment conversion by proactively contacting and providing prompt follow-up to enquirers.
  • Engage with potential student through group and one-on-one sessions.
  • Advise students on enrolment, study programs, funding, credit transfer, withdrawals, and academic transcripts.
  • Perform administrative duties, including processing enrolments, managing the RTO training inbox, and maintaining accurate data in our customer database and online learning management system.
  • Support the RTO delivery team with management of student progression and contribute to continuous service improvement.

Benefits:

  • Full-time contract role at our modern Lutwyche offices, close to public transport and with onsite (paid) parking.
  • Flexible and supportive workplace with a team that values your contribution.
  • Attractive remuneration package of CSW3.1 $76,372.40 per annum full-time equivalent ($38.65 per hour) plus 12% super
  • Excellent not-for-profit tax benefits with RemServ and portable QLeave long service leave transfer (if applicable).
  • Access to accrued days off + a gifted day for Christmas + access to discounted corporate private health with Medibank & BUPA + Westpac Financial Literacy Program & Fitness Passport.
  • Professional development through ongoing training.
  • Opportunity to make a real and rewarding change in the lives of those you work with and for.

About You:

  • 2 years + experience in vocational education with an understanding of Queensland funding arrangements.
  • Proactive and positive approach, and strong attention to detail.
  • Excellent communication skills for responding to phone, online or face-to-face enquiries.
  • Strong focus on customer service and highly motivated to achieve set KPIs and goals.

How to Apply:

  • Click the 'Apply' on this page then Review the Position Description & Key Selection Criteria file (located in the top right-hand corner of the next page, inside the yellow folder).
  • Submit an application letter detailing how your experience makes you suitable for this role (applications without this will not be considered). Please refer to the Key Selection Criteria in the position description to assist you in tailoring your cover letter to highlight your strengths and key transferrable skills - previous applicants need not apply & thank you for your understanding.
  • Due to the high volume of applications, we reserve the right to withdraw the AD once our successful candidates have been found APPLY NOW
  • For further detailed information, our Recruitment Team can be contacted on
Apply now
Interviews will be conducted during the campaign, so don't wait until the closing date of November 24th, 2025.
Job Details

Location :

Lutwyche

Work Type :

Full-time

Post Date :

Close Date :

Reference :

9177

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