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Business Enablement Officer
2 weeks ago
Permanent Full time role
Based in Clayton VIC
Post training, flexible working arrangement
2 days in office (Monday and Tuesday), 3 WFH
Join Chandler Macleod Group as a Business Enablement SpecialistAre you a detail-oriented professional with a passion for process improvement and customer service? Chandler Macleod Group is seeking a Business Enablement Specialist to join our high-performing Business Services team.
About the RoleAs a Business Enablement Specialist, you'll play a key role in supporting client and candidate engagement across Chandler Macleod Group. This high-volume, fast-paced role is critical to ensuring smooth operations, timely payments, accurate billing, and exceptional stakeholder support.
Key Responsibilities
- Manage client and candidate database processes, including contract generation and amendments
- Ensure accurate rate setup, billing details, and payroll readiness
- Respond to queries and deliver customer-driven reports within agreed SLAs
- Maintain data integrity across integrated systems and ensure compliance with naming conventions
- Support business improvement initiatives and maintain documentation via SharePoint
- Collaborate with internal stakeholders to deliver efficient solutions and support
What We're Looking For
- Strong administrative background with intermediate Microsoft Office skills (Excel is a key program used)
- Excellent communication skills and ability to adapt to different audiences
- High attention to detail and ability to manage multiple priorities under pressure
- Customer-focused mindset with a proactive and self-motivated approach
- Experience in process-driven environments and a passion for continuous improvement
Why Join Us?
- Be part of a collaborative and dynamic team that values service excellence
- Opportunity to contribute to national client and candidate onboarding and compliance
- Career progression pathways to Senior Business Enablement Specialist or Team Leader
- Work in a role that directly supports Chandler Macleod's mission to delight customers and drive operational success
Ready to make an impact? Apply now and help us deliver exceptional business services across Australia.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion
