Enablement Consultant

1 week ago

Melbourne, Victoria, Australia Axsys Full time

We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We're always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

**About the Team**
- Our award-winning Employee Experience team is made up of experts who are focused on reimagining new ways of working and enabling all MYOBelievers to help more businesses in Australia and New Zealand reach their potential. From talent acquisition, people advisory, organisational development to employee services, digital experience, and workplace experience, we ensure your ride with MYOB is an exceptional one.

**About the Role**
- In this role, you will be responsible for to drive growth, customer retention and satisfaction by providing frontline teams with the right knowledge and tools to maximize every customer engagement.

You'll collaborate on the Enablement process end-to-end, including needs analysis, content development, training delivery, communication, optimisation, and outcome assessment.

**What you'll be focused on...**:

- Develop and deliver enablement and change programs to improve capability and effectiveness of our teams and drive commercial and customer outcomes
- Lead Training Needs Analysis (TNA) to diagnose capability gaps
- Utilisation of instructional design tools
- Design and develop content and guides used for facilitation
- Collaborate with internal People Leaders to engage with them around their needs

**What we'd love to see from you...**:

- Experience in change management and process improvement
- Proven experience in developing capability programs and understanding of competency-based training framework
- Expertise in developing training plans and coordinating delivery
- Highly experienced in delivering business-focused and technology-related enablement and coaching for customer facing teams that deliver revenue and customer outcomes
- Expertise in Hubspot would be highly regarded
- Ability to establish relationships with Frontline Teams and People Leaders

**Our Culture & Benefits**
- Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

Do your best work in a flexible work environment, right down to financial assistance to set up your home office it's called Flexperience, and it's designed by you and your team
- Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
- Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
- A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
- Communities built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution
- Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

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