Contact Centre Consultant

4 days ago

Melbourne VIC, Australia BelgraviaPRO Full time $60,000 - $80,000 per year

Contact Centre Consultant

Remote Working Location (Work from home)

  • Exciting opportunity to be part of an amazing work culture
  • Flexible working location and hours
  • Supportive environment with loads of employee benefits

Belgravia's customer care team is looking for passionate Contact Centre Consultants in our Tourism division.

The Role

To provide support to our group of Caravan Parks, Holiday Parks and Wellness Centres across Victoria.

We currently have opportunities for full time roles. The role will attract representatives who have flexible availability to work a rotating roster including weekend shifts. This is a fully remote work from home position.

The role responsibilities will include:

  • Inbound and outbound guest communication through phone, email, SMS and live chat
  • Provide excellent customer service, by responding to guests' needs or concerns and ensure the quality of service meets agreed customer experience standards
  • Engaging with guests, promoting and up-selling our services
  • Supporting our Caravan Parks, Holiday Parks, Wellness Centres with securing and managing bookings.
  • Responsible for conversion of online enquires to sales
  • Develop positive relationships with guests to provide a great guest experience

The ideal candidate will have:

  • Strong attention to detail
  • Experience in guest facing roles
  • Excellent verbal communication skills
  • Proficient use of computers and IT systems
  • Solution focused

Essential qualifications:

  • National Police check
  • Working with children check

The Company

BelgraviaPROis a management services company specialising in the operation of tourism properties, from campgrounds to large-scale tourist parks.

Submit your resume and cover letter by clicking on the apply now button.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

  • A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
  • Allowing a short video submission describing their application for the job
  • Allowing a support person during an interview

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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