Client Contact Centre Consultant

5 days ago

Melbourne, Australia carsales Full time

Company Description
**_
Are you ready to be a big part of something big?_**

This is your opportunity to join carsales as a Client Contact Centre Consultant within our Dealer Services team. You will assist and engage with our customers by providing both general and technical support to our Dealers, Performance Managers, and Business Development Managers. You will also have ownership of account managing a small portfolio of clients.

This is a great opportunity for someone to take the next step in their customer service career and gain account manager experience

**What’s on offer**
- Autonomy to choose where you work from - Office, Hybrid or Anywhere. We also bring the whole team together for planned collaboration, communication, and connection events **2-3 times per year**:

- We’re a certified Great Place to Work, Family Friendly Workplace and WGEA Employer of Choice.
- Autonomy to choose where you work from - Office, Hybrid or Anywhere.
- Support of a highly engaged, high-performing team. We have incredible talent in carsales that you will learn from.
- 18 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender transition leave.
- Richmond Office with free onsite car parking if you choose to be in office.

**Job Description**:
**What you’ll do**
- Develop and support solutions that deliver appropriate advice and product information to all dealer enquiries that you receive in a professional and courteous manner.
- Manage a small portfolio of clients through supporting and maintaining existing accounts, track performance and ensure that our clients are receiving the best return on investment.
- Demonstrate understanding, motivations and expertise in meeting KPIs.

**Qualifications**:
**What we’re looking for?**
- Previous experience providing technical support in a call centre role.
- You are a confident communicator who can build sustainable relationships with internal and external stakeholders.
- Eagerness to learn and gain experience in account management.
- Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).

Additional Information
**A few other things we want to let you know about...**
- We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time. We are open to this conversation during our recruitment process if you want to know more just ask
- We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.

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