Online Experience Coordinator
4 days ago
Job DescriptionThis is a remote position.Job Overview:This role will be responsible for ensuring every customer has a seamless, positive experience with the clients by managing chat, inquiries and issues, primarily through Gorgias and email- streamlining communication, resolve problems timely, and drive customer satisfaction across all channels.Key ResponsibilitiesCoordinate and resolve customer inquiries, complaints, and requests via Gorgias across email, live chat, and social channelsMonitor open tickets and ensure timely responses and resolution within SLAEscalate complex issues to the appropriate team or manager while maintaining ownership of communication with the customerIdentify recurring customer issues and provide feedback to internal teams to improve processes, products, and servicesTrack customer interactions and ensure all data is logged accurately in the systemMaintain brand voice and tone in all communications, ensuring a consistent and professional customer experienceProactively follow up with customers to confirm satisfaction and close the loopAssist in the overall experience of customers both in-store and through Click & Collect channelsDevelop and maintain reporting systems to help grow both customer satisfaction and overall online businessSupport customer experience projects, campaigns, and initiatives as neededAssist with knowledge base or FAQ content updates to improve self-service optionsProvide input to team meetings and contribute ideas for improving customer experience & online tradeAssist the wider business with initiatives that drive online, instore trade and improve overall business efficiencyCoordinate the execution off digital projects that improve user experience and customer satisfactionRequirementsBachelor's degree in business, communications, marketing, or related field (or equivalent experience)Proven experience in client success, account management, or digital marketing (agency/SaaS)Proficient using multiple digital systems and tools (e.g. Microsoft Excel, Outlook, web-based platforms); ability to learn new systems quicklyIntermediate to advanced Microsoft Excel skills, including experience with VLOOKUP, pivot tables, data cleansing, and reconciling data from multiple sourcesStrong analytical skills (turning data into insights)Consultative communicator who builds trust and handles difficult conversations wellOrganized, proactive, and thrive in remote environmentsStrong communication and interpersonal skills with a customer-centric mindsetAbility to manage multiple accounts and priorities with attention to detailProblem-solving and conflict resolution skillsBenefitsPermanent WFH ArrangementFixed day-shift Schedule (Australian time)Work equipment provision'Commensurate with experience' Remuneration PackageSUMO In-house & outdoor company events such as Team Building, Christmas Party, Quarterly Meet-Ups, Team Huddlecheck(event) ; career-website-detail-template-2 => ,meta)" mousedown="lyte-button => check(event)" final- final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">
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Customer Success Coordinator
9 hours ago
Herston, Queensland, Australia Set Up My Offshore Full time $60,000 - $90,000 per yearJob DescriptionThis is a remote position.Job Overview:This role will be responsible for ensuring every customer has a seamless, positive experience with the clients by managing chat, inquiries and issues, primarily through Gorgias and email. Streamlining communication, resolve problems in a timely manner, and drive customer satisfaction across all...
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Sales & Marketing Coordinator
2 weeks ago
Herston, Queensland, Australia Set Up My Offshore Full time $60,000 - $90,000 per yearJob DescriptionThis is a remote position.Job OverviewWe are seeking a highly organised, creative, and detail-orientedSales & Marketing Coordinatorto work with one of our Australian clients who will be responsible to support their marketing, client engagement, and sales administration activities. This role will focus on building brand presence, managing...
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Customer Success Coordinator
2 weeks ago
Herston, Queensland, Australia Set Up My Offshore Full time $60,000 - $80,000 per yearJob DescriptionThis is a remote position.Job Overview:The Customer Success Coordinator plays a vital role in ensuring a positive customer experience by providing support, guidance, and proactive communication. This position serves as the bridge between the company and its clients, helping them achieve success with our products/services while driving customer...
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Project Engineer
1 week ago
Herston, Queensland, Australia Built. Full time $104,000 - $130,878 per yearWhy Built?Built is a proudly Australian, privately owned business. our strong growth is driven by a digital-first outlook and a diverse nationally recognised pipeline of projects, across multiple sectors. We're not only leading the way in sustainable construction and innovation but also setting the benchmark to ensure our people thrive as we continue to...
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Digital Marketing Specialist Talent Pool
2 weeks ago
Herston, Queensland, Australia Set Up My Offshore Full time $90,000 - $120,000 per yearJob DescriptionThis is a remote position.Job OverviewWe are seeking a highly organized, creative, and detail-oriented Digital Marketing Specialist with advance HubSpot CRM knowledge & experience to work with one of our Australian clients who will be responsible to support their marketing, client engagement, and sales administration activities. This role will...
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Sales Support Rep
2 weeks ago
Herston, Queensland, Australia Simplot Australia Pty Ltd Full time $60,000 - $80,000 per yearIn Australia, the J.R. Simplot Company's core operations are food manufacturing and agriculture, encompassing potato, vegetable, seafood and sauce operations. We supply a wide range of frozen, shelf-stable and chilled products to major retail and foodservice customers in Australia and New Zealand. The Simplot Global Food business includes 17 food...
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Electrician Apprentice
2 weeks ago
Herston, Queensland, Australia Metro North Hospital & Health Service Full time $40,000 - $60,000 per yearAbout the roleIt is the purpose of this role to carry out repairs/maintenance/new build tasks for various facilities throughout Metro north Health as directed by Trade Manager and Trade Coordinators in a safe manner, ensuring all work is performed in a timely, cost-effective manner to prescribed quality standards and to meet customer needs.During this 4-year...
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Electrical Supervisor
2 weeks ago
Herston, Queensland, Australia John Holland Full time $104,000 - $160,000 per yearAbout John HollandAt John Holland, our purpose is simple, we transform lives with everything we do.We've always known that at its heart, infrastructure is about people - our customers, our employees, and their communities in which we work.That's our difference. Deep experience and capability with a genuine care about creating better lives for people along...
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Customer Support Officer
1 week ago
Herston, Queensland, Australia Sunwater Full time $86,390 - $143,919 per yearWork.Join Sunwater as a Customer Support Officer, where you'll play a vital role in delivering high-quality customer support services within a complex process framework to ensure a continued focus on customer satisfaction.As a Customer Support Officer at Sunwater, you will:Provide exceptional end-to-end customer support services, answering general inquiries...
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Salesforce Solution Architect
2 weeks ago
Herston, Queensland, Australia DXC Technology Full time $120,000 - $180,000 per yearJob DescriptionDXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with...
