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Account Manager

2 weeks ago


Melbourne, Victoria, Australia Anticlockwise Full time $90,000 - $120,000 per year

About Nexthop

Nexthop is an Australian internet provider, carrier, and digital infrastructure firm with its own dark-fibre network across Sydney, Melbourne, Brisbane and Perth. We deliver high-speed internet, IP transit and private connectivity to ISPs, MSPs and enterprise customers who rely on us for fast, reliable and flexible network services.

We're a growing team of technically sharp, customer-focused people who like solving real problems and building lasting partnerships.

The Role

We're looking for an Account Manager based in Melbourne to join our national sales team. You'll work closely with existing partners and resellers, strengthen those relationships, and help bring new logos into the fold.

This role is ideal for someone with early sales experience in retail telecommunications, telco, or tech—someone who enjoys talking to people, understanding their needs, and connecting them with the right solution.

You'll be part of a collaborative team that values initiative, dillignce, and curiosity. We'll back you with training, clear targets, and the opportunity to grow into a more senior commercial or channel-management role.

Some travel will be required, especially in the early weeks and months, with some secondment to Sydney for training and onboarding.

Key Responsibilities

  • Manage and grow relationships with existing Nexthop partners and resellers
  • Identify new business opportunities and support the acquisition of new customers
  • Assist partners with quoting, service delivery coordination, and ongoing account care
  • Maintain accurate records in our CRM and support reporting on account activity
  • Liaise with internal teams (network operations, provisioning, and support) to ensure partner satisfaction
  • Represent Nexthop's brand and service ethos in all customer interactions

What We're Looking For

  • 1–3 years' experience in a sales or customer-facing role (tech based inside sales, or telco experience highly regarded)
  • Strong communication and relationship-building skills
  • Genuine interest in technology and connectivity
  • Ability to manage time and priorities in a fast-paced environment
  • Motivated, dependable, and comfortable picking up the phone

Why Nexthop

  • Opportunity to work with one of Australia's most agile and fast-growing carriers
  • Supportive and high-trust environment with exposure to senior leadership
  • Ongoing training in sales, networking and account management
  • Competitive base salary and performance incentives