Administration Support Officer

Employment Type: Temporary Full Time or Part Time, up to 38 hours per week, up until December 2026

Location: Bankstown-Lidcombe Hospital

Position Classification: Administration Officer Level 2

Remuneration: $1, $1,318.87 per week

Requisition ID: REQ617091

Application Close Date: 23/11/2025

Interview Date Range: 26/11/ /12/2025

Contact Details: Mara Masalkovski | |

"Previous Applicants Need Not Apply"

About the Opportunity

This is an exciting opportunity to become a vital contributor to patient care within our Outpatient Services team. As an administrative professional, you will play a key role in supporting the smooth operation of specialist medical, women's health, and allied health clinics. Your attention to detail and proactive approach will ensure patients and their families receive compassionate, efficient service from their first point of contact. Whether assisting in person or over the phone, you'll help create a welcoming and responsive environment while managing sensitive patient information with confidentiality and precision.

In addition to frontline service, your expertise in Medicare billing and revenue collection will be essential in maintaining financial accuracy and resolving discrepancies. You'll work closely with clinical teams and administrative colleagues in a fast-paced, collaborative setting where your contributions are valued and your growth is supported. This role offers a unique chance to make a meaningful impact on patient experiences while developing your skills in healthcare administration. If you're driven by purpose and thrive in dynamic environments, we encourage you to apply and help shape the future of outpatient care.

What You'll be Doing

To provide high quality administrative support and customer service for all users of the Outpatients Department/Service as well as provide support to various Outpatient areas within Bankstown Hospital.

Where You'll Be Working

Bankstown-Lidcombe Hospital, situated in one of Australia's most multicultural areas, offers a vibrant and inclusive work environment. With strong affiliations to the University of New South Wales, University of Sydney, and Western Sydney University, the hospital provides extensive opportunities for professional development and career progression.

The upcoming $1.3 billion redevelopment will significantly enhance healthcare delivery, featuring expanded emergency services, intensive care, and advanced surgical facilities. This project will not only improve patient care but also create a modern, integrated health neighbourhood, making it an exciting time to join the team at Bankstown-Lidcombe Hospital.

The hospital's commitment to innovation and excellence ensures that staff are supported in their roles and can make a meaningful impact on the diverse community they serve.

How to Apply

To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application

• Experience in a frontline customer service role and the ability to effectively deal with the general public
• Previous experience in revenue collection including knowledge of Medicare billing processes
• Ability to work under pressure in a busy and demanding environment including the ability to organise and set work priorities
• Proven problem solving and conflict negotiation skills

Need more information?

1) Click here for the Position Description

2) Find out more about applying for this position

Additional Information

Salary Packaging

South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details.

Health & Fitness

South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport.

Transforming Your Experience

Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment.

To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don't just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of Aboriginal and/or Torres Strait Islander background, people with a disability and people from the LGBTQI+ community to apply.

SWSLHD is committed to driving a child safe culture that upholds children and young people's rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.

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