Nsf Administration Officer

**Company Description**
**Navitas Skilled Futures**, part of the leading global education provider Navitas, has helped over 300,000 people live their best lives by delivering the Adult Migrant English Program (AMEP) to migrants and refugees on behalf of the Australian Government. Proudly winners of the NSW Premier's Multicultural Community Medals in 2021, 2022 and 2023, we are committed to meeting the goals of our clients.

We are seeking a detail-oriented Administration Officer to join our team, providing high-quality administrative and customer service support to Navitas Skilled Futures (NSF) across all services, programs and sub-programs as required.

**Key Responsibilities**:

- Provide administrative support for the business and work closely with internal stakeholders to ensure that all assigned administrative tasks are completed in a timely fashion
- Maintain accurate and up-to-date electronic records to ensure compliance requirements are met
- Provide excellent customer service
- Foster professional and effective communication among all business stakeholders

**Key Relationships**:

- Operations and Academic Team Leaders
- Employment Programs and Operations Manager
- Program Administrators
- Internal and external stakeholders
- Business Systems Team

**Key Result Areas (Areas of Accountability and Responsibility)**:
**Client Relationship Management**
Ensures the provision of excellent customer experience by:

- Positively shaping the clients’ first impression of Navitas Skilled Futures
- Actively promoting and marketing Navitas Skilled Futures programs, services, and expertise to current and prospective clients
- Escalating client feedback and complaints to the appropriate channels
- Assisting clients with program, site, settlement, and employment information
- Assisting with the organisation and promotion of site events e.g., fundraising, morning teas, graduation, open days
- Assisting clients and stakeholders onsite as required
- Day-to-day liaison and communication with clients, and other stakeholders

** Data Administration**
Ensure effective data administration by:

- Carrying out data entry for identified processes
- Providing administrative assistance and information to the local site teams as requested
- Meeting and contributing to the achievement of government contract requirements and key performance indicators (KPIs)
- Ensuring all business data entry deadlines are met while maintaining accuracy across all databases
- Identifying anomalies in data entry and seeking rectification
- Ensuring client records and personal information are stored securely according to Navitas Skilled Futures privacy policy, contract and legislative requirements
- Escalating any issues in a timely manner.

** Reporting and Administrative Support**
Ensure consistent high-quality reporting support by:

- Sourcing, extracting, analysing, validating data on the NSF reporting systems
- Co-operating with other Navitas Skilled Futures staff and external agencies in a way which ensures Navitas Skilled Futures complies with privacy regulations.
- Supporting the delivery and administration of the Volunteer Tutor Scheme
- Providing administrative assistance and support across projects, operational and system improvements
- Providing administrative assistance and information to the business as and when needed
- Liaising with relevant staff to assist with asset maintenance and stocktakes, including teaching resources, furniture and equipment
- Support the business with maintenance and updates of the Quality Management System (Policy Hub)

** Systems and technology**
- VETtrak data entry and reporting
- Commonwealth systems such as ARMS, ImmiAccount and Workforce Australia Online
- Providing up-to-date and accurate systems information and assistance

** Other**
- Performing other administrative duties, as required by the business
- Complying with Navitas Skilled Futures regulations involving health, safety and welfare and other relevant company policies and Values in Action
- Seeking continuous improvement in delivery of administrative support, and implementing and modelling high standards of work performance
- Ensuring legislative compliance for the health and safety of staff and students at Navitas Skilled Futures

**Qualifications**
- High attention to detail and accuracy across all data processes and functions
- Proven ability to provide expectational personal and professional customer service to diverse cultural groups, fostering inclusivity and understanding
- Established ability to prioritise tasks effectively to ensure timely and efficient delivery of outcomes.
- Demonstrated high level written and verbal communication skills with ability to effectively liaise with key stakeholders in a multicultural learning environment

**Desirable**:

- Previous experience in an administrative role within the VET sector
- Knowledge of Adult Migrant English Program (AMEP) and Skills for Education and Employment (SEE) programs

**Addit