SOE Capability Manager

Description

• We're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

As a Capability Manager based in Canberra, you will oversee the end-to-end delivery of IT Infrastructure, managing and maintaining Defence's key IT services. You will lead a high performing team, empowering operational administration, providing technical guidance, and driving service improvement initiatives for groups of technical SMEs. Your focus will be on delivering a customer-centric methodology to support and service request fulfillment, managing and improving ICT service delivery to meet and exceed customer expectations, and maintaining ICT support operational SLAs, policies, and procedures.

Key Responsibilities:

• Lead and empower a team of IT professionals to deliver complex enterprise IT solutions, ensuring high-quality, reliable, and efficient services that support core business operations.
• Oversee end-to-end service delivery, monitor performance against SLAs, metrics, and KPIs, and manage escalations and major incidents with effective technical and customer engagement.
• Build and maintain vendor and customer relationships, including contract negotiations, financial tracking, and performance reviews to meet service level expectations.
• Drive continuous service improvement by collaborating with internal IT groups and business stakeholders, identifying efficiencies within IT operations.
• Influence and negotiate across a broad stakeholder group, balancing diverse expectations and priorities to achieve strategic outcomes.

About You and What You'll Bring

• Proven leadership and mentoring experience in large enterprise environments, with a proactive approach to understanding business needs and building strong relationships.
• Demonstrated success in implementing Continual Service Improvement initiatives and navigating the interfaces between IT Support and the Systems Engineering Lifecycle.
• ITIL v3/4 certified, with additional qualifications in ITIL Service Life Cycle or Service Capability modules highly regarded.
• Strong multitasking and prioritization skills, with the ability to manage concurrent activities, dependencies, and risks effectively.
• Excellent communication, analytical, and problem-solving skills, with a strong focus on customer service and continuous improvement.

This role does require the successful applicant to be an Australian Citizen and hold a NV-1 level security clearance.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.
• Recruitment process - virtual / face to face interview & background checks.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.