Reservations Manager

2 weeks ago

Perth, Western Australia Nexus Airlines Full time $90,000 - $120,000 per year

Nexus Airlines is looking for a 
Reservations Manager
 to lead our high-performing reservations team and ensure the smooth, efficient, and customer-focused management of our reservation systems across SABRE and Takeflite.

The 
Reservations Manager
 is responsible for overseeing the delivery of efficient and customer-focused reservations services across Nexus Airlines. This includes managing a high-performing reservations team, ensuring optimal use and integrity of airline reservation systems (including Takeflite and SABRE), and maintaining data accuracy across both systems. The role plays a key part in supporting commercial outcomes, managing seat inventory, handling disruptions, and liaising with operational and finance teams to optimise sales, yield, and customer experience.

What you'll be doing:

  • Manage day-to-day operations of the Reservations department, ensuring timely and professional service
  • Oversee content, accuracy, and system integrity across
    SABRE
    and
    Takeflite
  • Work closely with agents, tourism partners, and corporate clients to resolve issues and build strong relationships
  • Lead responses to schedule changes, disruptions, escalations, and passenger claims
  • Align booking operations with commercial objectives, including fare loading, sales campaigns, and inventory planning
  • Monitor team performance, booking accuracy, customer satisfaction, and financial reconciliation
  • Coach, support, and develop team members to drive a high-performance culture
  • Liase with the finance team to monitor seat allocation strategies, pricing accuracy, and revenue protection

What You'll Bring:

  • Proven experience managing airline reservations or GDS-based teams
  • Strong working knowledge of 
    SABRE
     (essential); 
    Takeflite
     experience is a bonus
  • Understanding of fare rules, booking classes, ancillary sales, and distribution channels
  • Confidence in coaching teams, managing performance, and building a positive culture
  • A keen eye for process improvement, data accuracy, and operational efficiency
  • Excellent communication and relationship-building skills
  • Financial acumen relating to pricing, refunds, revenue protection, and reporting

Why Join NEXUS Airlines:

  • Be part of a growing regional airline with strong community roots and big ambitions
  • Work alongside passionate professionals in a supportive, people-first culture
  • Make a direct impact on customer experience and commercial success
  • Enjoy career development opportunities and system-specific training


To apply, please submit a cover letter and resume outlining your relevant qualifications and experience.

Only shortlisted applicants will be contacted. No agency applications will be considered at this time.

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