Product Manager

About us:

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer's diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.

We're an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to

be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can't be found in any other company.

It's an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

The key accountabilities of the role:

• Develop a roadmap that aligns with the product vision and strategy, balancing short terms wins and longer-term bets
• Develop clear, well-founded opinions about the value we can deliver our customers across different market segments and user personas
• Ensure quality, usability and reliability standards are met
• Ensure that new products are successfully launched to market and achieve their commercial growth objectives
• Continually improve customer satisfaction (NPS) and retention outcomes

The key responsibilities of the role:

• Be the 'voice of the customer' - championing a customer-centric approach to product and design decision making
• Builds compelling value propositions and executes strategic integrations
• Conducts user research - running customer discovery workshops with Product team counterparts including Senior Product Manager and Product Designer on Capability stream
• Gathers requirements, analyses their impacts to the SMS and identifies opportunities for value generating solutions
• Turn user insights into functional experiences that feel intuitive and intentional of all customer personas (from small Registered Training Organisation through to Public Higher Education)
• Anticipates implementation challenges, consulting relevant stakeholders to identify risks and trade-offs and able to justify a path forward
• Ability to influence across business verticals to achieve product objectives
• Leads the development planning process, engages in resourcing/capacity planning and reviews the scope and priority of requirements with stakeholders
• Owns the launch of new features and product launches end-to-end, working closely with internal stakeholders across senior leadership, Tech, Design, Marketing, Finance and Delivery
• Continuously measures product-market fit, iterates over approach
• Own the outcome – defining success metrics and measurement, tying efforts towards delivering business value, and managing GTM end-to-end

The key requirements for the role:

• Participation in product discovery (conducting customer and market research)
• Ability to prioritise, be decisive in areas of responsibility, justify reasons for decisions and deliver in an Agile framework
• Excellent communication, stakeholder management and ability to influence across different organisational levels
• Strong problem-solving ability – leveraging qualitative and quantitative analysis to drive data-led decision making
• Strong commercial acumen and growth mindset
• Bachelor's Degree in relevant field
• Product discovery best practice processes
• Understanding of UX design principles
• Agile product delivery methodology
• Minimum 2 years' experience driving the development of a B2B SaaS product across the product lifecycle.
• Experience in delivering customer product initiatives that have delivered business outcomes
• 3rd party integration experience preferred

Why you should become a ReadyTecher:

• A day off for your birthday- hip hip hooray
• Additional 4 days of leave each year
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
• Hybrid work, with in-house baristas in Australia via the Ready Beans team
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
• Paid parental leave
• Additional paid leave for miscarriage, endometriosis and menopause
• Volunteer leave
• Flu vaccinations
• And plenty of ReadyTech merch drops along the way

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers

Fixed Term Contract

Job no: IWAK50576

Location: Melbourne, Sydney

Closing Date: Friday, 10 October 2025