Reservations & Partnerships Manager

3 days ago

Alexandria, New South Wales, Australia AirKeeper Full time $90,000 - $120,000 per year

AirKeeper is one of Australia's fastest-growing short-stay property management companies. We're looking for an experienced and hands-on Reservations & Partnerships Manager to lead our reservations function and personally handle premium guest enquiries, high-value bookings and commercial partnerships.

This role is perfect for someone who wants leadership responsibility while also staying actively involved in day-to-day reservations, guest service and partnership development.

Why You'll Love Working With Us
  • Hybrid work after probation: 3 office days / 2 WFH
  • Birthday day off – fully paid
  • Incentives and bonuses
  • Clear career progression in a high-growth company
  • Supportive, fun and innovative team culture
  • Staff discounts on stays across our national portfolio
About the Role

You will manage the reservations department, support the overseas team, and personally close premium or complex bookings.

You will also be responsible for building partnerships with insurance providers, relocation agencies and direct booking partners , driving revenue and elevating our 5-star guest experience.

Work arrangement

• Probation period: 5 days/week in our Sydney office

• After probation: Hybrid 3 office days + 2 WFH days

Key Responsibilities
Hands-On Reservations (Premium Focus)
  • Handle and close premium or high-value reservations.
  • Manage guest enquiries across phone, email and message channels.
  • Ensure a consistent 5-star guest experience at every touchpoint.
  • Manage escalations, special requests and guest issues.
  • Maintain accuracy across Airbnb, , VRBO and direct channels.
Lead the Reservations Team
  • Oversee and train our overseas reservations staff.
  • Monitor quality of communication and service levels.
  • Ensure response rates, conversion and service KPIs are consistently met.
  • Create and maintain scripts, guides and training documents.
Partnerships & Growth

  • Build and manage partnerships with:

  • Insurance accommodation providers

  • Relocation companies
  • Corporate travel and housing partners
  • Direct booking partners
  • Negotiate rates and prepare proposals.
  • Implement strategies to grow direct bookings and reduce OTA dependency.
About You
  • 3+ years in reservations, hotel front office, STR operations, guest services or hospitality
  • Confident in closing sales and handling premium enquiries
  • Strong customer service and communication skills
  • Experience managing or training a team (onshore or offshore)
  • Knowledge of Airbnb, or similar PMS/OTA systems
  • Calm under pressure and solution-focused
  • Tech-savvy; HomHero experience is a bonus
Benefits
  • Competitive salary + performance bonuses
  • Hybrid work after probation
  • Paid birthday leave
  • Friendly, supportive and collaborative culture
  • Genuine career progression opportunities
Apply Now

If you're passionate about guest experience, reservations excellence and building meaningful partnerships, we'd love to hear from you.

Please submit a cover letter explaining why you are interested in joining AirKeeper.

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