Field Service Coordinator

2 weeks ago

Toowoomba, Queensland, Australia Coldshield Full time $60,000 - $80,000 per year

Who we are:

Coldshield is a leading manufacturer and supplier of industrial door products throughout Australia since 1985. Coldshield is an Australian-owned family business that truly believes in excellent customer service. Teamwork and collaboration are key to our continued growth. We steadfastly commit to our people and to building a culture around a can-do attitude, respect, and teamwork.

The opportunity:

We're looking for a Field Service Coordinator to join our service team. You'll ensure customers receive outstanding support by coordinating end-to-end service delivery, managing communications and tracking job progress. If you thrive in a dynamic environment and possess strong organisational and customer-service skills, we invite you to be a key part of our team and contribute to our success

Key Responsibilities:

· Manage end-to-end reactive service cases in our CRM, from logging through to resolution

· Act as the primary customer contact, responding promptly via phone and email

· Coordinate daily with field service technicians, finance and production teams

· Maintain customer portals and assist with regular service reports and KPI reporting

· Identify process gaps and recommend improvements to enhance service delivery

Who you are:

· Strong organisational skills, with the ability to prioritise competing requests and manage a dynamic workflow

· Exceptional attention to detail and accuracy

· Excellent communication skills—both written and verbal—and a customer-focused mindset.

· Proficiency in Microsoft Office; experience with ERP/CRM systems (e.g., Dynamics 365) highly regarded

· A proactive, problem-solving approach and the ability to work collaboratively within a fast-paced team

· Existing trade or mechanical experience/exposure would be highly advantageous

What we can offer you:

  • Role with purpose and genuine job satisfaction

  • Supportive team with a positive team culture

  • Opportunity to grow personally and professionally

· Celebrate you—enjoy a paid day off on your birthday

  • Competitive salary package

  • Be part of a forward-thinking team that is constantly improving

How to apply:

If this role interests you, and you're ready to join a dynamic and growing business, please submit your resume and cover letter via the Seek website. If you have any questions about the role, please call Jacob Evenden on

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