Scheduler Team Manager

Are you a
results-driven leader
, passionate about
optimising scheduling workflows
and fostering a
high-performance team culture
? At
Amana Living
, we're seeking a
Workforce Manager
to take charge and elevate our rostering operations with
precision, efficiency, and strategic leadership
.

About The Role
The Workforce Manager is responsible for leading and supporting the Workforce Teams to ensure the effective and efficient rostering of direct care services for Home Care clients.

This role plays a key part in driving the continuous improvement of scheduling practices across Home care. The workforce Manager provides high-level coaching and guidance to support consistent client rostering and the development of efficient, sustainable workforce schedules.

Key Responsibilities

• Effective and efficient management of Schedulers & Enquiry Line, including recruitment, training, staffing allocations and rosters, staff meetings, performance reviews and performance management
• Ensuring efficient rostering of Community Support Workers (CSWs) and other Home Care staff to provide client services according to the needs as established in care plans
• Drive financial sustainability of the Home Care services, monitoring agency use and having accountability for achievement and maintenance of agreed rostering KPIs
• Development and maintenance of training support resources for Schedulers & Enquiry Line teams
• Ensuring adequate induction training and ongoing support for all new Schedulers & Enquiry Line teams
• Performance management and development of all Schedulers & Enquiry Line teams
• Updating scheduling processes to ensure maximum rostering efficiency
• Demonstrating a high commitment to providing exceptional customer service to meet the needs of Home Care clients and staff
• Organising staff coverage from agencies in line with the Amana Living purchasing policy
• Adopt and promote a culture of inclusion, teamwork, and collaboration within the Scheduling Team
• Identifying staffing and rostering gaps and managing recruitment requests to ensure an adequate pool of frontline staff
• Documenting and reporting client feedback regarding care services provided
• Contributing to the continuous improvement of own work practices and enhancing the professional development of self and others
• Reviewing and identifying areas for continuous improvement in the rostering functions of all Homecare teams

About You

• Previous experience in scheduling services, preferably within aged care or healthcare.
• Proven leadership and supervisory experience, including staff training and development.
• Strong communication and administrative skills with exceptional attention to detail.
• Knowledge of Client Management Systems (eCase or ComCare experience advantageous). Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Ability to manage high-pressure environments while maintaining accuracy.
• Knowledge of SHAADS Award, Aged Care industry, and Quality Standards.

Essential Requirements

• National Police Clearance Certificate (no older than 6 months)
• Proof of current influenza and Covid-19 vaccinations as per Amana Living policies
• Successful completion of pre-employment medical and reference check

Why Choose Amana Living?
At Amana Living, we live and breathe our values: Compassion – We honour and care for every individual with kindness and understanding. Collaboration – Together, we create a strong community where support is always available. Curiosity – We encourage continuous growth, learning, and innovation in care. Inclusion – Every person is valued, welcomed, and celebrated. Trust – We are committed to providing safe, reliable, and high-quality care.

More Than Just Care
We extend our values to our dedicated workforce, offering competitive rates, salary packaging benefits, continued superannuation contributions, and health and wellbeing programs. Our employees are supported with ongoing training and development, empowering them to grow in their careers.

Join Us in Making a Difference
Diversity and inclusion are at the heart of our community. We welcome individuals from all backgrounds to help us honour and value every older person, ensuring their journey is filled with dignity, respect, and joy.