Enrolments and Operations Support Manager

ABOUT

Clarke Childcare:

Clarke Childcare is a boutique family owned childcare group who have operated early childhood centres for over 20 years. The Approved Provider has a proud and proven reputation of delivering excellence in quality and compliance. You can learn more about the Approved Provider (Michelle Clarke) here -

Clarke Childcare currently operate three ELC's in St Kilda East (rated exceeding in 2023), Mordialloc (rated exceeding in 2024) and Frankston (currently meeting-recently participated in A&R-awaiting result), with a small pipeline of growth as we head into 2026. Our Head Office is located in Malvern.

Our Head Office team is a close knit group of leaders who collectively support our teams at centre level to feel valued and empowered, whilst ensuring quality and compliance is maintained at the highest standard. We are seeking an exceptional individual to support us in our continued quest for excellence and our upcoming phase of growth.

THE ROLE

Your Week:

You will predominantly be located at our Head Office in Malvern where you will support the Approved Provider and the leadership team with high level administrative requirements (such as CCS, ACCS, ISS, KISS, Kinder funding/fee processing/debt recovery/recruitment, operational decisions/support, policy development and review/survey development and implementation/events management/social media/etc) and will make regular visits to the Services to support the Centre Manager's with tours/leads/enrolments/marketing and re-enrolments for the following year.

Leads/Enrolments:

In your Leads/Enrolments Manager capacity, you will be responsible for marketing the unique qualities of each centre on social media and internal platforms, managing tour bookings, leads, applications, offers (via our digital platform) and support new families from offer of enrolment right through to post-commencement check-in. You will work closely with Centre Managers to support them and their teams in ensuring new families are onboarded in a seamless, personable, and communicative manner.

Approved Provider Support/Administration:

You will support the Approved Provider and leadership team with head office responsibilties, such as (but not limited to):

• CCS/ACCS/ISS/KISS/Kinder Funding management and reporting
• Policy Development/Review and implementation
• Events Calendar Implementation and Promotion
• Management Calendar - Support the Leadership Team to implement
• Develop and support initiatives to drive and retain occupancy

• Payrol and Budget management

• Fees/Funding/Debtors

• Management and ordering of marketing material, uniforms, resource requirements, etc.
• Staffing and Recruitment Support
• Develop and support initiatives to deliver the highest quality of care and education
• New Centre Setup

ABOUT YOU:

The successful candidate will pride themsleves on providing flexibility, adaptability and an innate desire to 'get the job done' . Your week/s will be varied depending on where your support is best needed. You will have the ability to work autonomously and as part of a team. Trust, loyalty, leadership and an impecable work ethic are a must to ensure you align with the values and expecations of the Approved Provider and their team.

You will thrive on challenge, change and supporting individuals and teams so they are empowered to be the best they can be. You will confidently wear many hats and have the abiltiy to 'pivot' and redirect your time/attention to best support your peers. You will enjoy celebrating achievements and accolades but will also be comfortable with 'managing the uncomfortable' such as performance/conduct management, compliants, compliance issues, regulatory (Dept of Education) and other authority inspections, etc).

THE OFFER:

• Full Time Position
• Very attractive salary package and working conditions
• Supported role and access to high level decision-makers
• Huge scope for growth for aspirational candidates

MUST HAVES:

• Minimum Diploma of Early Childhood

• Minimum 3 years experience in a leadership/administrative position

• Full Drivers Licence
• Advanced Qikkids knowledge
• CRM working knowledge (any platform) and leads/enrolment management
• Solid knowledge CCS/ACCS funding processes and reporting requirements
• Solid knowledge of Kindergarten funding processes and reporting requirements
• Solid knowledge of ISS/KISS funding processes and reporting requirements
• Demonstrated understanding of the Regulations/NQF/EYLF/VEYLDF
• Demonstrated knowledge of the Child Safe Standards, Child Protection and Mandatory Reporting
• Social Media/Marketing Prowess
• Exceptional communication and leadership skills

If the role sounds appealing and you meet the "must have" requirements, then please email your resume and cover letter to