Housing Services Team Leader

HOUSING SERVICES TEAM LEADER

About us

Advance Housing Limited (AHL) is a leading regional community housing provider, managing over 450 tenancies across the Great Southern region in WA. We are committed to delivering housing solutions that transform lives, communities, and our region. We provide high quality, affordable housing for people on low or moderate incomes. This includes people with disability, seniors, survivors of family and domestic violence, people experiencing mental health challenges, First Nations people, people at risk of homelessness, youth, tertiary students, and others in need.

We believe stronger communities start with stable housing.

We are looking for someone who will genuinely fit with our team.

About the role

AHL is seeking a full-time Housing Services Team Leader to lead our small and capable Housing Services team based in Albany.

This role is responsible for managing the delivery of high-quality frontline tenancy and property management. The role will be responsible for the successful day-to-day management of housing services, with a focus on sustainable tenancy outcomes, quality customer service, staff safety, and empowerment.

Key responsibilities include:

• Oversee the delivery of quality service provision of AHL's community housing portfolio across residential tenancy and license to occupy agreements
• Manage the housing services team to deliver effective and efficient services
• Undertake the allocation and management of housing resources
• Address and resolve any issues or concerns related to housing services, including management of complaints and feedback
• Identify opportunities for service improvements and make recommendations
• Oversee and manage rental payments, rent setting, rent reviews, and ensure strategies are in place for debts to be paid in a timely manner
• Oversee and monitor inspections, including property condition reports, routine inspections, vacate inspections and asset management tasks to ensure quality management
• Actively support and participate in stakeholder meetings
• Manage housing services team to build a culture of personal excellence, accountability, collaboration, and high performance

About You

We are seeking a suitable applicant with the following key attributes:

• Relevant experience in community housing or social services
• Strong knowledge of tenancy legislation and housing systems
• Proven leadership skills with the ability to support and develop a team
• Experience delivering quality, compliant services to a range of tenants
• Excellent communication, reporting, and organisational skills
• Ability to work autonomously and manage competing priorities
• A commitment to equity, inclusion, and cultural diversity
• Must be eligible to work in Australia

Why work for us?

This is an opportunity to play a practical role in a growing community organisation, that's focussed on making a real difference for the people we serve.

We offer:

• Values based organisation in an exciting period of growth
• Attractive and competitive above Award base salary
• Generous not-for-profit Salary Packaging Benefits up to $15,900
• Employee wellness allowance
• Learning, growth, and development opportunities
• Access to an Employee Assistance Program
• Genuine support from an engaged and accessible CEO and senior management

How to apply:

If this is the role for you, please

1. Contact our office on or email request an application package.

2. Complete and return:

3. A completed AHL application form

4. A current resume including a least two referees (preferably most recent supervisors)
5. A written response to the following four selection criteria, that is included in the application package, with a maximum of three (3) pages:

a) Demonstrated ability to lead, develop and mentor a team to achieve organisational goals and targets.

b) Demonstrated understanding of relevant legislation and regulatory frameworks governing tenancy management in a social and/or community housing context

c) Demonstrated ability to develop and maintain effective internal and external stakeholder relationships, including the public.

d) Demonstrated ability to manage multiple tasks, prioritise workloads, meet deadlines and work with minimal supervision.

Please note that only applications addressing the selection criteria will be considered.

Applications will close at 5pm on Tuesday 18 November 2025.

Shortlisting will commence as soon as possible, so apply today.

For any queries on the role please contact John McKeon, Manager Housing Services on

Applications can be submitted to the 'apply now' button, in person at 121 Serpentine Rd Albany, via post PO Box 5695 Albany WA 6330, or email