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Information Technology Technician

18 hours ago

Surry Hills, New South Wales, Australia DKO Architecture Full time

About DKO:

We are a celebrated, multidisciplinary design practice with a team of over 300 professionals across six studios in Australia, New Zealand, and Southeast Asia. Our portfolio includes diverse projects such as bespoke residences, luxury hotels, innovative hospitality and workplace interiors, urban design, large-scale master planning, and landscape architecture. At DKO, our workplace culture is shaped by our core values, fostering a safe, inclusive, and diverse environment where our people can excel.

The Role:

This role is responsible for delivering comprehensive IT support and infrastructure management across our Surry Hills studio. Key duties include overseeing hardware and software assets, managing email and intranet systems, and providing first-line technical assistance for desktops, mobile devices, and meeting room technology. The position involves liaising with external service providers, ensuring smooth software deployment, and maintaining usage tracking and reporting. Additionally, the role supports staff through onboarding, training, and upskilling in IT best practices, while contributing to management meetings and global technology initiatives. Success in this role requires strong technical expertise, excellent communication skills, and the ability to prioritise and resolve issues in a fast-paced, collaborative environment.

Skills & Experience:

  • Previous experience in a IT Technician / Service desk role 2-3 years
  • Strong communication skills with a professional telephone manner
  • Ability to effectively prioritise and execute tasks in a fast-paced environment
  • Proven experience providing exceptional customer service with a "can do" attitude towards problem-solving
  • Ability to multi-task and manage competing priorities
  • Proactive nature with demonstrated initiative and creativity
  • Previous experience within architectural or professional services environment desirable
  • Ability to work in a team environment
  • Excellent interpersonal skills to work effectively within a culturally diverse and multi-disciplinary environment
  • Effective organisation and time management skills to work efficiently towards deadlines
  • Well-developed interpersonal and communication skills.
  • Python scripting desirable
  • MS365 and Share point systems
  • Strong knowledge of Network and Server infrastructure

What We Offer:

  • Work in an award-winning studio with a focus on equity and inclusion
  • Work in a friendly, supportive, fun and creative team environment
  • Opportunities for career progression
  • Exposure to projects across Australia
  • Professional memberships
  • Employee Assistance Program to support mental health
  • Wellness initiatives and social events
  • Generous parental leave policy

Application Requirements

  • When applying for this job, please provide a Cover Letter and CV