Field Support Technician

**Field Support Technician**

**Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.**

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

**About the role**

As a Field Support Technician at Permobil Australia Pty Ltd, you will be responsible for providing exceptional technical support to our customers and the local territory managers. Your focus will be on providing high quality after-sales technical support, including troubleshooting, diagnostics, basic repairs, and training to customers. You will also assist team members with the setup of trials, delivery of equipment, and generation of quotes. This full-time position is based in Sydney, NSW, and is crucial in ensuring our clients receive the highest quality of care and assistance with their Permobil products.

**What you'll be doing**
- Coordination/delivery of local demo equipment
- Diagnose and repair power wheelchairs, power assist and other products within agreed service level timelines
- Assist with spare parts and service inquiries
- Search and identify the correct part number required by the dealer for the service and repair
- Produce accurate and complete quotes for products, spare parts and services
- Maintain up-to-date service and quote records for quality purpose
- Process warranty assessments and returns
- Coordinate with internal teams, including sales, suppliers, customer service, and product management, for further diagnosis support
- Provide tech and programming support to dealers.
- Demo and Trial setup
- Maintaining up to date tool kits for servicing
- Comply with Permobil Quality and Safety procedures and requirements.

**Why Permobil is a great next step for you**
- 1._ _You’ll make a difference. Every day_

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.
- 2._ _You’ll make your mark as part of our future_

We collaborate with colleagues across borders to _Innovate for Individuals_. The impact you make personally could lead change around the world.
- 3._ _You’ll feel welcome from day one _

We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

**Who you are**

You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don’t follow the herd - you find new ways of working and go where you see potential to make your mark. You are a pioneer, a revolutionary, a game-changer and you are who we’re looking for.

**What we're looking for**
- Tertiary Qualified
- Working with Children Check - or willing to obtain
- Results-driven with a focus on customer satisfaction and sales/commercial acumen.
- Excellent customer engagement and soft sell skills.
- Customer service orientated
- Basic level troubleshooting/critical thinking skills
- Excellent communication
- Strong Presentation skills
- Calm and professional approach to inquiries
- Ability to deliver and engage people with training
- Strong attention to detail
- Good collaboration skills and team player.

**What we offer**

At Permobil, we are committed to supporting our employees' growth and development. You will have access to ongoing training, mentorship opportunities, and the chance to work with a dedicated and passionate team. We also offer a competitive salary and a collaborative work environment that values work-life balance.

**Information**
- At Permobil, diversity fuels our innovation in creating life-changing mobility solutions. We embrace the unique talents and perspectives of individuals from all backgrounds to drive our mission forward. Join Permobil and be part of a team where diversity is not just valued, but essential to our success in delivering personalized mobility solutions._
- Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers._

**More about Permobil**

Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, f