Customer Service Operator

2 days ago

Townsville, Queensland, Australia Instant Windscreens Full time $45,000 - $65,000 per year

Are you at your best in a fast-paced, hands-on environment where cars, trucks and machinery are part of everyday life? Instant Windscreens & Tinting is a proudly Australian, family-owned company at the forefront of the automotive glass industry.

We're not just about glass – we're about getting vehicles back on the road quickly and safely. At our Townsville branch, we're looking for someone with strong automotive experience or interest who can handle pressure, communicate directly with customers, and support the branch team in delivering top-notch service.

What You'll Get:

  • Solid Training: We'll show you the ropes so you know the business inside out.
  • Professional Image: Branded uniform supplied – be part of a professional crew.
  • Career Progression: Prove yourself and you'll have opportunities to step up.
  • Competitive Pay: We value your skills and support them with a strong compensation package.

Your Day-to-Day:

  • Be the first point of contact for customers – on the phone, behind the counter, or coordinating jobs.
  • Support the Branch Manager in keeping the workshop running smoothly.
  • Handle invoicing, job authorisations, and admin with accuracy.
  • Work as part of a tight-knit team to get vehicles in, fixed, and back on the road.
  • Communicate clearly with both customers and technicians to ensure jobs progress smoothly.

What We're Looking For:

  • Automotive background – experience in service advising, spare parts, or customer support in a workshop environment preferred.
  • Practical communicator – someone who can talk to tradies, fleet managers, and everyday drivers in plain terms.
  • Detail-driven – get the paperwork right the first time.
  • Reliable team player – dependable, organised, and willing to pitch in wherever needed.
  • Tech capable – confident on computers, with some social media awareness a bonus.

Hours:

Monday to Friday – 8:00 am to 5:00 pm

This role suits someone who's worked around cars or trucks and understands the pace of an automotive workshop. If you want to be part of a hardworking team that values reliability and results, we'd like to hear from you.

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