Coordinator, Insights and Engagement

The Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.

We are currently looking for a full time permanent Coordinator to join our Specialist Accreditation team.

About the team

The Specialist Accreditation Department is responsible for implementing the Specialist Accreditation Program, which is a Program that enables Practitioners to become Accredited as a Specialist in their chosen area of Practice. The team consists of a Program Lead and three Coordinators, and the Specialist Accreditation Department forms part of the wider Professional Development department.

About the role

The Coordinator Specialist Accreditation, will coordinate and administer support for the Program, communicate with advisory committees, candidates and renewing specialists and carry out administrative duties for the department.

What you'll be doing

• Provide administration and co-ordination support to the Advisory Committee.
• Scheduling and attending monthly Committee meetings via online platforms and/or face to face.
• Preparing associated documentation i.e.. agendas, minutes, and papers and working with Committee members to ensure the successful completion of tasks.
• Enter candidate applications into the application database (Polaris) and process application payments.
• Maintain accurate candidate database records and export reports.
• Prepare and send relevant acknowledgement letters, invoices and receipts to candidates and organise candidate reimbursements.
• Answer candidate queries and provide support in relation to the Program and special consideration requests.
• Be familiar with the terms and conditions pertaining to special consideration requests and escalate to Project Leader when necessary.
• Involvement in candidate information sessions across the areas of law.
• Upload candidate exams and assessments into the candidate and assessor portal.
• Enter candidate results into the database (Polaris) following the conclusion of each assessment.
• Coordinate and participate in candidate assessment weekends during July/August.
• Finalise candidate results and provide relevant summaries to Committee Chairs, Management and candidates.
• Coordinate candidate reassessment and appeals requests and process payments.
• Organise candidate certificates for newly accredited Specialists and assist and attend annual Specialist Accreditation Ceremony.
• Monitor the Specialist Accreditation inbox, acknowledging, allocating and responding to candidate or general queries.
• Enter Specialist reaccreditation applications into the database (Polaris) and process application payments and follow up outstanding renewals.
• Maintain accurate reaccreditation records and export status reports from the database (Polaris) into Excel or PDF on a monthly basis to the Program Leader
• Prepare and send relevant acknowledgement letters, invoices and receipts to accredited Specialists.
• Organise reimbursements in a timely manner and be familiar with the conditions relating to reimbursements for reaccreditation.
• Answer Specialist queries and provide support in relation to their reaccreditation including special consideration requests, leave of absence, resignations or withdrawals.
• Be familiar with the terms and conditions pertaining to special consideration requests and escalate to Project Leader when necessary.

• High level Microsoft Office skills
• Strong organisational and time management skills
• Excellent verbal and written communication skills
• Experience in supporting the delivery of professional and business services and customer care
• Experience in implementing multiple projects under tight deadlines
• High level professional skills including communication, written and interpersonal skills.
• Experience working within a legal or professional services background (desirable).
• Previous experience working with committees or external stakeholders (desirable).
• 
  Aptitude for learning new technologies (desirable).
  
• Displays a commitment to quality client service, values and supplying of accurate and timely information and relates to people from diverse backgrounds.

To Apply

The Law Society of New South Wales is committed to building and maintaining a respectful and inclusive workplace, appointing the best person for the role and supporting diversity. 

Applications should contain a CV and cover letter that outlines your key experience and motivations for this role.