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Student Services Officer

15 hours ago

Surfers Paradise, Queensland, Australia Langports English Language College Full time

About your new Role

The Student Services Officer is a front desk role that supports all aspects of student administration, from orientation through to graduation. The position also manages the Student House accommodation service to ensure a high quality, cost effective experience for residents. In addition, it assists with student activities, promotions, ticket sales, and administrative support for visiting Study Tour Groups.

This role is Monday to Friday (with a half day Wednesday or Thursday) and facilitating student apartment check-ins on a Saturday.

The breakdown of the role includes but not limited it:

  • Coordinating Langports' student residence apartments

  • Holding the out of hours student accommodation phone with coverage between 7:00am-10:00pm daily (Company phone is provided and on-call allowance paid)

  • General Administration

  • Cross-training in Student Services to provide coverage for Homestay and Reception as required

  • Maintaining weekly KPI's to ensure deadlines are met and the students have a great experience at Langports

Skills and Experience

This role suits a candidate who genuinely loves to multitask and doesn't get flustered doing so  The role is part of the small Student Services team and communication and willingness to jump in and help each other out is key to your success and the successful smooth running of the front office.

The successful applicant must have:

  • At least one year of service industry experience in a customer/client-facing environment

  • Have an organised approach to administrative tasks, possess a strong work ethic

  • Be a proficient in multi-tasking, organisation and time management

  • Work with a high degree of accuracy and attention to detail

  • A genuine interest in assisting international students in all aspects of their Australian experience is also important.

  • A strong knowledge of Microsoft Office suite is essential.

Some information about us:

Langports is a dynamic, privately owned and multiawardwinning English Language College with campuses in Brisbane and the Gold Coast, driven by a bold vision to be Australia's leading provider of student satisfaction and lifechanging educational experiences. We welcome students from more than 50 countries and are known for our quality, professionalism and innovative approach, creating a warm, supportive community where learners thrive.

Our commitment to excellence has been recognised year after year, including nine 'Best Language School in Australia' awards, and the ST Star English Language School Southern Hemisphere title in 2022 and finalist in Recent honours such as the 2025 Premier of Queensland's Export Award and the 2024 Gold Coast Business Excellence Award.

Beyond the classroom, our philanthropic Langports Foundation empowers disadvantaged youth through education, reflecting our passion for making a meaningful impact.

Langports' core company values are Excellence, Teamwork, Integrity, Recognition, Initiative and Respect

What we can offer:

  • Work in a nationally awarded school where excellence is recognised year after year.

  • A vibrant, multicultural team environment that celebrates diversity and collaboration.

  • A supportive workplace culture where people genuinely care and help each other succeed.

  • Professional development opportunities to grow your skills and advance your career.

  • Access to our Employee Assistance Program for confidential wellbeing support.

  • A staff benefits program offering discounts, perks and exclusive offers.

  • Additional discounts through a major global technology partner.

  • A workplace committed to environmental sustainability and responsible practices.

  • Recognition as HRD Australia's 5Star Employer of Choice a testament to our people first culture.

Work Rights -Applicants must maintain a valid visa to work in Australia.

QLD Blue Card - In line with current State Laws, any person who is wanting to work with students who are under 18 years of age, must obtain a Qld Blue Card from the Department of Justice and Attorney-General.  The successful applicant would need to apply for this check before commencing employment with Langports.

TO APPLY

For a copy of the Position Description including the duty statement and selection criteria for this role, please copy and paste this link into your browser –

PLEASE NOTE:  The successful applicant will need to address the Selection Criteria in their cover letter

To apply, please address your application with resume and selection criteria to the Director of Student Services and select the Apply Now button.

Closing date: Friday 30 January 2026, 5:00pm.

Shortlisting for this position will commence immediately.  We encourage you to apply promptly as the advertisement may close early should suitable applicants be sourced.