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Customer Service Officer

2 weeks ago

Surfers Paradise, Australia Everything Fleet Full time

**Everything Fleet Pty Ltd**

**Surfers Paradise, Gold Coast QLD**

**Fulltime**

**About the Company**

Everything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that have been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film and sporting industries for over 30 years.

Our services include subscription, leasing and rental hire and covers everything in-between from smash repairs to mechanical services.

With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards. We value people who are eager to learn, are enthusiastic, and who want to have a little fun along the way

**About the Role**

Reporting to the Southport Branch Manager, we are looking for a Customer Service superstar to work in newly opened Surfers Paradise Branch, where you will provide both face to face and over the phone customer service and reservation support ensuring that every interaction with the customer is first class.

This role will see you working full time Monday - Friday 8am - 4pm with flexibility to work extended hours if required, as well as public holidays.

**Key Responsibilities**

  • Meet and greet customers providing best in class service
  • Complete subscription and/or rental agreements in a timely and accurate manner
  • Validate customers documents such as Driver’s License
  • Sell/upsell over the counter subscription and/or rental products i.e., upgrades, insurance cover, GPS, fuel
  • Take credit card payments and accurately update the system
  • Attend to walk in customers in a prompt and efficient manner
  • Inspect vehicles prior to and on return of booking to ensure no damage
  • Record vehicle damage, process incident reports and action claims
  • Assist with Vehicle Detailing from time to time, both inside and out ready for the next customer
  • Answer calls and manage reservations for multiple locations
  • Ensure the right vehicles are on site for each reservation
  • Maintain a high level of customer service, answering calls in a timely manner from general enquiries, extensions of rental or subscription bookings to new reservations

**Required Skills & Experience**

  • Experience in the car/truck rental or subscription industry is a MUST
  • Ability to work autonomously whilst reporting into the Branch Manager based at Southport.
  • Outstanding customer service and sales skills both face to face and over the phone with the ability to build rapport quickly
  • Hold a drivers’ license with no restrictions and a good driving record, and your own reliable transport to get to work
  • Strong computer skills with the ability to quickly learn the point-of-sale software
  • Ability to work unsupervised, with a strong work ethic, sense of responsibility and accountability
  • Ability to multitask, be highly organised with have a strong attention to detail
  • Experienced in dealing with customer issues and conflict resolution
  • Take pride in your work, the office that you work in and the presentation of the fleet of vehicles

**Benefits**

  • Bonuses / performance incentives
  • Reward and recognition programme
  • Ongoing career development and progression opportunities
  • Product discounts
  • Paid uniform
  • Fortnightly pay
  • Paid day off for your birthday (after 6 months)

**Employer questions**

  • Do you have customer service experience?
  • Do you have a current Police Check (National Police Certificate) for employment?
  • Do you have experience using point of sale (POS) software?
  • Which of the following statements best describes your right to work in Australia?
  • Which of the following Microsoft Office products are you experienced with?
  • What’s your expected annual base salary?
  • Do you have a current Australian driver’s licence?
  • How many years’ experience do you have as a Car Rental Officer?
  • Please confirm you have car/vehicle rental experience or outline your relevant transferable skills
  • Please confirm you have full flexibility to work Monday - Friday 8am - 4pm, with flexibility to work extended hours, weekends and public holidays if required
  • Please confirm you have car/vehicle rental experience, and understand that this role will include vehicle detailing
  • Please confirm you have your own reliable transport to get to Surfers Paradise each day