Performance Manager

Hello, nice to meet you We're Elephant Room, a performance-driven digital agency focused on retail clients. With our dedicated team of 30 digital natives, we collaborate daily with prestigious clients like AJE Athletica, Bed Threads, Boody, Assembly Label, Go-To Skincare, and many other leading and emerging retail brands. We seamlessly integrate paid search, social media management, and email marketing to deliver exceptional results. While our main office is in Sydney, part of our team operates interstate or overseas. As we continue to expand, we look forward to welcoming new talent to our team.

The Role

We are seeking a Performance Manager, you will be responsible for leading and navigating complex paid media accounts to drive client goals and objectives. While your primary focus channel is paid media, you work closely with the digital strategist, paid media specialists and CRM specialists to lift performance and revenue through new and supporting channels.

Responsibilities

Client communication

• We have strong, collaborative relationships with our clients, built on trust and mutual enjoyment. You'll establish and build these relationships to understand their marketing needs across paid channels.
• Work closely with clients and leverage the support of our internal digital strategist and Social Media specialists to set quarterly objectives, strategies, and bi-weekly tactical plans.
• Attend relevant client meetings (strategy sessions, QBRs, WIPs, and other communications) as needed. You'll handle matters such as presentations, asset delivery, general troubleshooting, and implementation.

Campaign set up

• Collaborate with our Paid Media team to brief and manage ad creation and campaign setup, enhancing targeting precision and maximising campaign efficiency.
• Explore new opportunities for platform spending and align media strategies with clients' release and content calendars.
• Oversee and optimise client campaigns across various channels, with a focus on search and Meta, managing day-to-day activities including tracking, monitoring, recommendations, optimisations, and reporting.

Analysing & Reporting

• Report on ad creatives, making recommendations for future designs and messaging based on what works, current trends, and opportunities for improvement.
• Manage budget planning and revenue forecasting, ensuring pacing aligns with targets and sales goals are met.
• Analyse campaign and media performance across all channels (social and search) to provide actionable insights and recommendations. Test new technologies, products, and strategies to improve workflows and enhance the technology stack.

Strategy & Innovation

• Bring new ideas to your account and assess their impact with a relevant test design. You could be testing new channels, creatives, campaign structures, targeting… or any media related levier that could have a positive impact on the overall performance of your accounts.

Although the key responsibilities of the role are clearly outlined, this vacancy is specifically suited for someone who enjoys adapting to the evolving needs of both the agency and the position.

Cultural fit

In addition to your marketing skills and experience, we seek someone who fits well with our culture and team. At ER, we balance challenging, exciting work with flexibility and a life-work balance that suits you. We are passionate about our work, the retail environment, and our clients, but equally passionate about our hobbies, friends, family, and various initiatives outside of work. Our supportive and humble team culture allows you to be yourself, fostering an environment for personal and professional growth.

Your background

• 2+ years as Performance, Account or Paid Media manager
• At least one year of experience in an agency
• Experience in exporting and interpreting data from Paid Search and Paid Social Platforms (Google Ads, Google Analytics, Facebook Business Manager, TIkTok)
• Comfort in using and managing data inside Excel or Google sheet
• Experience in managing and building the media strategy including the budgets allocation to objectives and channels
• Love eCommerce and love working with emerging retail brands
• Exceptional communications skills working with clients, understanding briefs, timelines and merchandise calendars
• Ability to connect with a range of stakeholders and build positive relationships
• Experience with TikTok, Snapchat, or Pinterest ads is a plus
• Ability to think and solve problems creatively
• Strong analytical skills with an eye for design
• You are based in Sydney and have Australian working right.

Some extra perks

If you see yourself at Elephant Room, you'll enjoy a range of extra perks.

• Flexibility is a key value for us, with office days in Sydney on Tuesdays and Thursdays, and the freedom to choose your work location for the rest of the week.
• Enjoy time-shifting possibilities, Summer Fridays, Flexible Public Holidays, and up to 10 additional leave days per year.
• Work from anywhere for four weeks a year.
• Participate in frequent team-building activities, monthly lunches, milestone cakes, town hall drinks, and connection days.
• We value your development with extensive performance and learning cycles, regular development conversations, self-reflection exercises, and 360 feedback opportunities.
• We support parents with 12 weeks of paid maternity leave, and enjoy our dog-friendly office in Marrickville, featuring end-of-trip facilities, free parking, and convenient access to public transport, shops, and cafes.

The process

If you are interested but have some questions, don't hesitate to send an email or text message to Sangita de Jong, People & Culture Manager. If you want to apply for the job, you can share your CV or LinkedIn profile below. During the process, you will have the opportunity to speak with Dani Torres (Managing Director) and Saskia Owens (Performance Lead).