Assistant Manager

Join Our Team at Redcape Hospitality

Are you the organised music lover we've been looking for?

Located in the heart of Brunswick Heads, the iconic, community centric Hotel Brunswick is seeking a detail-obsessed, music-passionate Assistant/Duty Manager & Entertainment Booker to join our customer focused and energetic Front of House team. As an Assistant Manager, you would assist the Venue Leadership Team & the collective venue team to successfully operate the hotel's Food & Beverage operations in a hands-on, Front of House capacity.

In this role, your primary KPI will be sourcing, booking, and managing live entertainment and music acts that align with our brand and showcase world class music in Brunswick Heads. You'll work closely with the Venue & Operations Manager along with the Marketing Team to build an entertainment calendar that drives foot traffic, revenue, and continues to develop the great reputation of Hotel Brunswick.

Redcape Hospitality

At Redcape, we're devoted to a strong, people-first vision. We pride ourselves on creating an environment of trust so that our people feel enriched, empowered and valued. Our commitment is to the betterment of our people and the community. We are dedicated to supporting our staff to thrive and develop in their careers, delivering extraordinary hospitality experiences that enrich our communities.

Our values are the core beliefs that guide our choices and decisions both as individuals and as a team. They form the foundation of everything we do, shaping how we interact with our teammates, customers, and communities:

• Care | 'Cos we do. We care for our teammates, our customers, and our business. It's who we are, so it belongs as a value.
• Courage | We all have the courage to be our best selves, step out of our comfort zones, take chances, make mistakes, and embrace change.
• Drive | Drive reflects our humble ambition, our commitment to continuous improvement and doing better. It is our competitive spirit, our aspirational selves and our desire to do better.
• Teamwork | Teamwork fosters everyday connection and shared responsibility to get the best outcomes. While collaboration remains essential, teamwork emphasises the value we place on working within our teams. It reflects our genuine desire to be part of and contribute to our teams.

Role Purpose

• To lead through Redcape's purpose, values and behaviours to deliver on our key performance metrics.
• To support your Venue Manager in building, coaching and developing a skilled, capable and motivated venue team that delivers extraordinary customer experiences and drives venue performance.

Duties, Responsibilities & Expectations

You would work cohesively as a member of the Front of House Team, helping to taking carriage of general hotel operations, driving performance, executing strategic initiatives and improving/sustaining both Customer & Staff Experience.  The key responsibilities for this role will include:

• Proven experience booking talent or working in a similar role (hospitality, events, music).
• Music enthusiasts with a strong knowledge and passion for the live music and entertainment scene.
• Excellent negotiation and communication skills.
• Detail-oriented, highly organized, self-motivated, and target-driven.
• Ability to thrive in a high-energy, team-oriented environment.
• Collaboratively working alongside or within various teams as we strive to offer an outstanding customer experience.
• Lead a large, diverse team in a fast moving environment.
• Have customer focus approach to our work – always having the attitude to make someone's day.
• Ability to work in a variety of departments and flexibility to adapt to a fast paced F&B environment.
• Ensuring we maintain exceptional venue standards in relation to cleanliness and presentation.
• Creating and nurturing a positive work environment so that all team members can thrive.
• Fulfil a variety of rotating rostered shifts including opens, mids, closes, weekends and public holidays in conjunction with our Hotel's operating hours.
  
  For more information visit our website:
• Possess a current/valid RSA, RCG
• ARCG is desirable or willingness to obtain prior to commencement

Enjoy the benefits of Redcape Hospitality

• With a diverse portfolio of 30+ hotels across NSW and QLD, Redcape provides unparalleled growth opportunities within Australia's hospitality industry.
• Extensive training opportunities for professional development and career progression.
• Staff benefits which include, but are not limited to 40% off on-premise Food & Beverage and 10% off consumable Bottle Shop purchases (across all Redcape Venues).
• An opportunity to engage and give back to the community through our Publinc Communities platform.
• Clearly defined career progression pathway.

For more about Redcape Hospitality visit

Aply now if you're driven by creating unfordable experiences, love being part of a large team and thrive in a creative, fast paced environment.