Advisor - Client & Community

1 week ago

Laidley, Queensland, Australia Lutheran Services Full time $60,000 - $80,000 per year

Client and Community Advisor

Location: Teviot & Tabeel Aged Care, Laidley

Employment Type: Permanent Full Time (Monday – Friday)

If you're someone who cares about connection as much as excellence—this opportunity is for you.

Whether you come from an administration, marketing, sales, or business development background, this role offers the perfect blend of purpose and professional growth. We're on the lookout for an engaging person to be our next Client and Community Advisor supporting Tabeel Aged Care, Home Care and Retirement Living. This is more than just a job—it's a chance to be part of a team creating community and a place where people can live their best lives.

Let's talk about the role:

You'll be the key connector between the Laidley community and our aged care, home care, and retirement living services. You'll enjoy the fact that you will get to lead local marketing and sales initiatives, using your creativity and strategic thinking to drive growth and engagement across our services. In this role, you'll design and deliver community-focused campaigns that resonate with local audiences and meet sales targets. Your strength in building relationships will shine as you guide individuals and families through tailored service and accommodation options—ensuring a smooth and supportive transition from first contact to move-in.

This will include:

  • Manage sales for aged care and retirement living, tracked to monthly KPIs
  • Implement best practice lead and database nurturing to optimise waiting lists and minimise vacancy periods
  • Forge positive working relationships with referral networks, community groups and local congregations
  • Nurture relationships with existing clients to generate advocacy, referrals and future sales
  • Develop community networks, attend and provide events, information sessions and workshops
  • Monitor and report on local competitor activity to inform sales initiatives

About you:

You align to our values of integrity, innovation, empowerment and kindness and you are ready to sink your teeth into something hands-on Your background may be in administration, marketing, sales or business development. Most importantly you possess or are eager to learn:

  • An ability to develop and maintain positive relationships, both internally and externally
  • Experience in aged care, retirement living, home care, property, sales, client services or other relevant industry
  • An understanding of contract and legal requirements within the retirement and aged care sectors (not essential)
  • Experience managing prospective buyer databases and CRMs
  • Excellent communication and decision-making skills
  • A consumer-directed approach that thrives in an environment of person-centred care.
  • Tertiary qualifications in aged care, business, social services or a relative field (highly regarded)

Who we are:

Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland.

Our dedicated workforce of nearly 1500 makes a difference to the lives of many people every day. They bring our vision to life – helping those we serve to pursue the lives they hope for and enabling the communities we are part of to thrive.

As a member of the Lutheran Services team, you will enjoy a great work-life balance, generous benefits, flexible arrangements and ongoing opportunities for professional development and career progression.

Here's what we can offer you:

We have an amazing team that is here to support you to thrive. If you are interested in being valued for your work and contribution as well as who you are - this role is for you We also offer:

  • Access to up to $15,900 per annum in salary packaging options
  • Generous employee discounts across gyms, retail, holidays + more
  • Flexible work arrangements to support work-life balance
  • Ongoing training, development, and career progression opportunities
  • A supportive, values-driven team that genuinely cares for staff and consumers

Apply Now:

Submit your resume today as applications may be reviewed as they come in. You can find more information about the role in the position description here.

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