Senior Account Manager

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus:

The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.

Your Impact:

As a Senior Account Manager, you will be a key strategic leader responsible for driving significant, sustainable growth across a portfolio of Deliverect's most complex and high-value Mid-Market and Enterprise accounts. You will move beyond tactical sales to become a trusted, consultative partner to executive-level stakeholders, defining and executing sophisticated account strategies that maximize long-term customer value. Your success will be measured by your ability to consistently exceed Net Revenue Retention (NRR) targets, expand our footprint through complex cross-selling initiatives, and act as a crucial internal voice for Enterprise customer needs.

*This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Sydney office and 2 days from your home.

• Own and define sophisticated strategic account plans for a portfolio of high-value/Enterprise clients, ensuring deep alignment between Deliverect's roadmap and the client's long-term business objectives.
• Proactively identify, structure, and close complex expansion opportunities (upsell/cross-sell), navigating multi-stakeholder approval processes and developing custom commercial solutions.
• Lead high-level Quarterly and Bi-Annual Strategic Business Reviews (SBRs/BBRs) with C-suite and executive stakeholders to validate value delivered, solidify partnership, and secure commitment for future investment.
• Serve as a mentor and subject matter expert to Growth Account Managers, providing guidance on managing complex negotiations, developing strategic presentations, and troubleshooting difficult customer scenarios.
• Accurately forecast and manage a large-scale expansion pipeline, consistently achieving and exceeding Net Revenue Retention (NRR) and gross expansion targets for your assigned territory.
• Drive internal change by leading cross-functional initiatives to improve the Enterprise customer journey, collecting and relaying critical product feedback, and co-designing new internal playbooks.
• Work collaboratively with Customer Success, Implementation, and Product teams to ensure the flawless adoption and maximum utilization of our platform across all client locations.

• 4+ years of successful, quota-carrying experience in a Strategic/Senior Account Management or Consultative Sales role within the B2B SaaS environment.
• Proven expertise in managing and expanding Enterprise or high-complexity Mid-Market accounts, demonstrating a track record of driving seven-figure ARR expansion.
• Exceptional skills in strategic negotiation, complex contract structuring, and executive presentation, with the ability to influence C-level stakeholders.
• Demonstrated ability to independently define and execute a strategic territory plan that maximizes expansion opportunities and long-term customer health.
• A data-driven and analytical approach, leveraging tools and analytics to identify risk, forecast accurately, and build compelling business cases for expansion.
• A Bachelor's degree or equivalent work experience.
• Deep understanding of the restaurant/retail technology landscape, POS systems, and the operational challenges facing multi-location brands is a significant asset.

Join Our Innovative Journey:

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

What You'll Gain by Joining Us:

Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.

Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.

Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.

Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.

Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.

Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you're supported with what matters most—right where you are.

Our Commitment to Inclusion:

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information:

1. Fluency in English is required, with strong written and verbal communication skills being essential.

2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.

3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at

Ready to shape the future of commerce with us? Explore our opportunities and apply today