Senior Systems Engineer: Public Cloud

Open to Sydney, Melbourne or Adelaide locations

When the rest of the world is headed left, Ethan goes right. We're more than an IT, telco, and cloud provider, we're disruptors and game-changers—we're the kids in the class always doodling, creating, and innovating. Can you relate?

This is more than a Senior Systems Engineer role. We're looking for someone who's going to take on our ethos and help shape the future of our industry. As an integral part of the Managed Services team, you'll responsible for the continued success of our key customers across our public and multi-cloud offerings. As a Senior Engineer you will take pride in leading and shaping Ethan's cloud future.

You'll also live and breathe our 10 commandments* (see More Than an Appendix below).

MORE THAN A ROLE

Our role descriptions aren't the norm. This is what we're looking for:

You will be responsible for Level 3 systems support of IT Public Cloud services provided to Ethan customers.

With a primary focus on Azure, you will bring significant domain knowledge and provide thought leadership to the team in this area. Your key responsibilities will include:

• Level 3 IT Systems support to for Ethan Managed Public Cloud Services delivered to customers.
• Build, deploy and maintain Azure infrastructure.
• Prepare and review technical change requests.
• Develop and maintain operational documentation and diagrams.
• Prepare and provide leadership in automation, scripting, infrastructure as code and DevOps.
• Provide guidance and escalation support across the team as required.
• Responsible for customer engagements including regular reviews, general communications, and workshops.
• Input to and review project designs, migration plans and test plans
• Stay current with vendor supplied and other best practice cloud solution architectures.
• Participation in the after hours on-call rotating roster

CERTS AND SKILLS

Don't walk in empty-handed. We want to see these:

• Azure Associate-level certificate/s essential
• Azure Architect or equivalent certificate desirable

THE ABSOLUTES-MUSTS

• Demonstrable experience in a similar senior Server or Cloud support role.
• High-level competency in Azure infrastructure management
• Strong competency in:
• Entra ID
• SAML and OAUTH
• Azure Resource Manager
• Microsoft Partner technologies including GDAP and Lighthouse
• Infrastructure management
• Exceptional troubleshooting skills, analytical research and problem solving.
• Competency in GitOps and general DevOps processes
• Good capabilities in scripting, automation, and infrastructure as code
• Understanding of ITIL framework

DESIRABLE

• Experience in a Managed Services Provider environment in a similar role
• Experience in providing leadership and mentoring within a team.
• Other Public Cloud, Security, Linux, or Kubernetes experience

Think you can fit more than a mould? Reach out, get in contact, arrest us with your professional rap sheet. Did we mention we're looking for diversity? If you're Aboriginal or Torres Strait Islander, we'd strongly advise you to apply.

MORE THAN AN APPENDIX (IT'S A LIFESTYLE)

1. Professionalism and poise:
   Maintaining a dignified and professional demeanour across all interactions.
2. Client-centric excellence:
   Delivering results that prioritise our clients' needs and ensuring their end-to-end journey is nothing short of exceptional.
3. Elevating the company's success (not just your own):
   Understanding that we all win together.
4. Extraordinary dedication:
   An eagerness to go beyond industry standards and expectations.
5. Innovative mindset:
   A natural inclination to think creatively and a desire to collaborate with others who share this same perspective.
6. Adaptive agility:
   Being versatile and responsive to the ever-changing technology landscape.
7. A commitment to crafting new realities:
   Cultivating opportunities and creating positive experiences between colleagues, clients, and everyone you encounter.
8. Continuous learning:
   An insatiable appetite for knowledge and skill enhancement, ensuring you're always at the forefront of your field.
9. Empathetic engagement:
   Building strong, genuine connections with clients and team members by putting in the time to understand their perspectives and needs.
10. Sustainability awareness:
    A consciousness about the impact of our actions on the environment and society, aiming for sustainable business practices.