General Service Manager –

1 week ago

Winnellie, Northern Territory, Australia Darwin Motor Group Full time $104,000 - $156,000 per year
General Service Manager – Darwin Motor Group

Location: Darwin, Northern Territory

Lead. Inspire. Drive Results.

Darwin Motor Group is seeking an experienced and driven General Service Manager to lead our multi-franchise Service Department.

This is a key leadership role overseeing 3 Service Managers across 12+ brands, ensuring excellence in performance, customer satisfaction, and operational efficiency.


About the Role

As the General Service Manager, you'll take full ownership of service operations across our dealership network. You'll lead with vision and accountability — balancing strategy, people, and performance to deliver outstanding results.

You'll be responsible for guiding our service teams to achieve sales targets, enhance customer experience, and continuously develop processes that support the growth of Darwin Motor Group.


Key Responsibilities

Strategy & Growth

  • Develop and implement strategies to increase service sales and customer satisfaction.
  • Contribute to dealership-wide planning and action initiatives.
  • Manage and review Work in Progress (WIP) to ensure strong operational flow.
  • Stay current with manufacturer training, guidelines, and requirements.
  • Build and maintain professional, long-term relationships with customers.

Business Management

  • Oversee the performance of 3 Service Managers and a frontline team of 7 across multiple brands.
  • Drive the growth, performance, and profitability of the Service Department.
  • Collaborate with the Fixed Operations Manager and Financial Controller to meet and exceed budget targets.
  • Analyse KPIs and operational data to identify trends and implement improvement strategies.
  • Maintain compliance with manufacturer programs, warranty procedures, and incentive requirements.
  • Improve CSI results and overall service quality through proactive management.
  • Manage inventory, workflow, and workshop efficiency for maximum productivity.
  • Attend senior management meetings and provide clear, data-driven performance reports.
  • Identify new business opportunities and promote service offerings across the region.

Staff Leadership

  • Lead, mentor, and support 3 Service Managers and a dedicated frontline team.
  • Set clear performance expectations, provide coaching, and conduct regular performance reviews.
  • Foster a collaborative, high-performance culture focused on excellence and accountability.
  • Coordinate training programs and ensure compliance with manufacturer and company standards.
  • Promote open communication, teamwork, and professional development across all service teams.

About You

You're an accomplished automotive leader with a strong background in service management. You know how to motivate people, drive results, and deliver an exceptional customer experience — all while managing multiple brands and priorities with confidence.

You will bring:

  • Proven success as a Service Manager or senior dealership leader.
  • Strong leadership and communication skills.
  • Excellent business acumen and understanding of service operations.
  • A customer-first mindset and the ability to build lasting relationships.
  • The drive to deliver results in a fast-paced, multi-franchise environment.

Why Join Darwin Motor Group?
  • Lead a multi-brand service operation with a talented team.
  • Competitive salary package + performance-based incentives.
  • Supportive and experienced senior management team.
  • Ongoing training and professional development opportunities.
  • Enjoy the Darwin lifestyle – work, sunshine, and balance all in one.

Ready to take the wheel?

Apply now and drive your career forward with Darwin Motor Group — where leadership, growth, and opportunity meet.

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