Account Manager

3 days ago

Salisbury, Queensland, Australia NextGen HR Pty Ltd Full time $60,000 - $120,000 per year
Account Manager

What is on offer?

  • Career development in a leading MSP
  • Competitive training/certification and professional development
  • Monthly RDO & work flexibility
  • Birthday gift voucher
  • Company vehicle
  • Quarterly team building activities / company events
  • Energetic and positive work culture – where people enjoy their job, have a laugh, and work together

About the Company

Our client, ADITS, is a recognised dependable Managed IT provider with over 12,000 users globally. Their goal is to utilise IT to empower businesses in achieving success in ways that can make the world a better place for all. They help their clients realise their own organisations' visions, which can come alive faster and better when the business' IT is well-maintained and secure.

This role could be YOU.

  • Do you pick things up quickly?
  • Are you enthusiastic about making a difference?
  • Do you have a knack for building strong, long-lasting relationships with businesses in diverse industries, and have a technical (IT) mindset capable of leading discussions at all levels of business?

If yes, apply now and let ADITS sculpt your career and develop your skills as an Account Manager, helping you become one of the best and most experienced leaders in the industry.

Take a look inside the job

As an Account Manager, your goal will be to continuously improve the organisation's market position, and retain and grow your portfolio of clients. By building extraordinary relationships and upholding our service commitments, you'll play a pivotal role in maintaining our exceptional customer service reputation, and raising the bar across the industry.

Responsibilities:

  • Act as the key point of contact for all assigned clients in your portfolio
  • Present at, and facilitate all client review meetings and contract renewal discussions in collaboration with the Sales Manager
  • Act as the escalation point for all service level issues within your portfolio
  • Retain all customers by building strong and robust relationships
  • Identify opportunities within your portfolio of clients to cross-sell and up-sell relevant products that will improve their overall IT strategy
  • Collaborate internally with Service Delivery, Projects and Service Co-ordinators to ensure SLA's are being delivered by the Service Desk
  • Follow up and driving company marketing campaigns

About YOU

We're looking for someone with:

  • Experience in B2B sales or account management
  • Ability to manage a large portfolio of clients with competing needs and SLA's
  • Ability to engage others through credible communication and presentation
  • Ability to show initiative and self-motivation
  • Strong negotiation and influencing skills that benefit the business and customer
  • Professional and calm approach to resolving complex issues at a senior management level

Bonus Points

  • Experience within the MSP sector, or experience in Technology/IT is a definite advantage
  • Selling technology solutions
  • Account or Relationship Manager experience
  • Sales or Business Development experience an advantage
  • Qualification in IT or related discipline an advantage

In return, you will work within an established organisation, who continue to build upon their operational maturity and market position. You will be paid commensurate with your experience and will start immediately

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