Sales and Customer Service Representative

2 days ago

Wakerley QLD, Australia Vuly Play Full time $60,000 - $84,000 per year

COMPANY

Vuly Play is a leading Australian manufacturer and retailer of premium outdoor play equipment. With a commitment to innovation, quality, and safety, we have established a strong presence in the market and a loyal customer base. Our mission is to inspire active, outdoor play and foster a sense of adventure in families across the country. As we continue to expand our product range and distribution channels, we are seeking talented individuals to join our dynamic and passionate team.

THE ROLE

Our Australian Direct Sales & Service team is looking for individuals with great attitudes and exceptional work ethic to join our team. Our team commits to creating the best experience for our customers before, during and after purchasing our products- no two customers are the same The ideal candidate will be willing to work casually, within a 7-day rotating roster and have availability to work into the Christmas period. No two days are the same You will be the first point of contact for our customers, whether it be helping to buy their dream product, or helping with getting it all set up for a special day

KEY RESPONSIBILITIES

  • Manage inbound and outbound sales & customer service enquiries.
  • Engage with our customers across several platforms: live chat, phone, email & showroom located in the Southside of Brisbane.
  • Identify opportunities to add value to every customer's experience.
  • Meeting and exceeding KPI targets with a focus on call quality and customer experience.
  • Provide quality service and support in a variety of areas including, but not limited to returns, warranty claims, troubleshooting and other after-sales enquiries.
  • Always uphold Vuly's core values and mission.

WHO ARE YOU?

The ideal candidate shall exhibit the following qualities and experience;

  • You have exceptional customer focus and are committed to quality interactions with every customer.
  • Strong work ethic and the willingness to go the extra mile for each customer.
  • Excellent written and verbal communication skills.
  • An ability to work in a fast-paced environment.
  • Ability to work autonomously and prioritise workloads and tasks in a timely manner whilst working under minimal guidance.

WHAT'S ON OFFER?

  • Competitive Bonus Structure
  • Onsite parking
  • Amazing work culture - motivated and energetic environment
  • Career development opportunities

This position begins as casual, with opportunities to progress within the organisation for the right candidate. If you are interested in coming to work for our great team please apply directly through SEEK with your resume. Only Shortlisted candidates will be contacted.

Job Type: Casual

Pay: $26.00 – $34.00 per hour

Benefits:

  • Employee discount
  • Free food
  • Professional development assistance
  • Referral program

Experience:

  • customer service: 1 year (Preferred)

Work Location: In person

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