Field Service Technician

15 hours ago

Greystanes, New South Wales, Australia -f1c6-49ba-b9a2-eaa6fb7fa850 Full time $60,000 - $100,000 per year

As a Senior Field Service Technician at Aristocrat, you'll provide outstanding technical support and service excellence at customer locations. Work closely with the Service Manager and Field Services team to ensure electronic gaming machines operate flawlessly.

What You'll Do
Customer & Technical Service

  • Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
  • Conduct equipment installation, removal, upgrades, modifications, and game changes to gaming equipment at customer sites, including during off-hours when venues are closed to the public.
  • Investigate and resolve complex system faults, performing repair work as needed.
  • Respond to service calls promptly and professionally to meet customer expectations and SLA requirements.
  • Collaborate effectively with venue staff, maintaining a high level of customer happiness.

Reporting & Documentation

  • Accurately collect and report all activities using Aristocrat's field service management tools.
  • Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
  • Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards.
  • Assist with internal service reporting and respond to departmental requests when required.

Workplace Health & Safety (WHS) & Compliance

  • Ensure understanding of and compliance with Company and venue WHS policies, procedures, and regulations.
  • Maintain the health, safety, and welfare of all employees, visitors, and contractors.
  • Follow accident/incident/near miss processes and conduct investigations as required.
  • Ensure all activities meet Company, legislative, and regulatory compliance requirements.

What We're Looking For

  • Valid Australian driver's licence.
  • Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat).
  • Excellent problem-solving, troubleshooting, and fault-finding capabilities.
  • Effective communication abilities and customer-centric attitude.
  • Self-motivated and able to work independently across multiple customer sites.
  • Good organisational skills with the ability to manage time, tasks, and service schedules.
  • Proficient in using mobile devices and field service applications for reporting.
  • Flexibility to work weekends and public holidays as needed.

Preferred

  • Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
  • Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
  • Previous exposure to WHS systems, compliance environments, or regulated industries.

Physical Requirements
The successful candidate will need to meet the following physical requirements, which are critical to the role. Reasonable adjustments will be considered where possible:

  • Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.
  • Able to comfortably step up onto a safety step and work in variable physical environments.
  • Comfortable standing for most of the workday and aiming for extended periods.
  • Able to bend, squat, and work at ground level if required.
  • Capable of raising arms overhead and performing tasks at shoulder level as needed.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

  • World Leader in Gaming Entertainment
  • Robust benefits package
  • Global career opportunities

Our Values

  • All about the Player
  • Talent Unleashed
  • Collective Brilliance
  • Good Business Good Citizen

Travel Expectations
Up to 25%

Additional Information
This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat's gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

  • Inventory Controller

    16 hours ago

    Greystanes, New South Wales, Australia -f1c6-49ba-b9a2-eaa6fb7fa850 Full time $60,000 - $120,000 per year

    The inventory controller role is responsible for coordinating all inventory processes related to Inventory Accuracy, ERP System transactions and process documentation across the Australian Integration Centre (AIC) and Field Services to meet customer demands and inventory targets. This job involves championing ongoing improvement efforts to reach outstanding...

  • NPD Project Manager

    6 days ago

    Greystanes, New South Wales, Australia Manufacturing Full time $100,000 - $150,000 per year

    We are seeking a highly skilled and experienced NPD Project Manager to lead a team and drive product development initiatives within the FMCG sector. This role offers a fantastic opportunity to contribute to innovative projects in the Technical Department.Client DetailsOur customer is a well-established, large organisation within the food industry, known for...

  • Business Support Officer

    12 hours ago

    Greystanes, New South Wales, Australia Zinfra Full time $60,000 - $90,000 per year

    Business Support Officer – Greystanes - 12 months fixed term contractWho We AreZinfra is a leading partner in the design, build, operation and maintenance of Australia's energy and utilities infrastructure. Delivering a $1B portfolio annually, the work we do is essential to bringing energy to our communities safely and reliably, while powering the nation's...

  • Demand Planner

    16 hours ago

    Greystanes, New South Wales, Australia Blackwoods Full time

    THE OPPORTUNITYWe're looking for aDemand Plannerto join our team atGreystanes NSW,and take ownership of daily demand planning and forecasting activities across a high level customer portfolio.Enjoy ongoinglearning and developmentopportunities, along with theflexibility of a hybrid workarrangement that supports work-life balance.What You'll Be DoingOwn demand...

  • Integrated Management System Specialist

    2 weeks ago

    Greystanes, New South Wales, Australia Interflow Full time $80,000 - $120,000 per year

    About UsWith over 85 years of tangible impact, we have carved out our place as a leader in water infrastructure across Australia and New Zealand. Embrace the opportunity to be part of our dynamic team creating the future of water for generations to come. Your expertise and dedication will play a pivotal role in our continued success and be a driving force in...

  • Mechanical Technical Officer

    2 weeks ago

    Greystanes, Australia Zinfra Full time

    **About Us** Zinfra partners with companies across the utility and infrastructure sectors to deliver maintenance, operations, engineering, and construction services. For our partners our work is crucial to maintaining the safety and reliability of their electricity and gas transmission and distribution assets. **About the role** We are currently looking...

  • Technical Officer

    2 weeks ago

    Greystanes, Australia Zinfra Full time

    **At Zinfra, we are focused on allowing our people to reach their potential, be their true selves and enjoy working in an **inclusive environment**. With a focus on our employees’ wellbeing, equal opportunities, and policies to empower a fully diverse and fulfilled workforce, we pride ourselves on meeting our employee’s expectations.** **Our people are...

  • HR Manager

    1 week ago

    Greystanes, Australia Zinfra Full time

    Partner with key stakeholders and influence people outcomes - Highly engaged, visible team - Be accountable and highly valued! - Shape and deliver our Safety and People plan **About Us** Zinfra is a leading infrastructure services provider committed to delivering exceptional solutions in the energy, utilities, and infrastructure sectors. We pride ourselves...

  • Commissioning Lead

    2 weeks ago

    Greystanes, Australia Zinfra Full time

    **Commissioning Lead E&I** Who We Are Zinfra is a leading partner in the design, build, operation and maintenance of Australia’s energy and utilities infrastructure. Delivering a $1B portfolio annually, the work we do is essential to bringing energy to our communities safely and reliably, while powering the nation’s energy transition. With a diverse...

  • Inventory Analyst

    1 week ago

    Greystanes, Australia Zinfra Full time

    At Zinfra, we are focused on allowing our people to reach their potential, be their true selves and enjoy working in an inclusive environment. With a focus on our employees’ wellbeing, equal opportunities, and policies to empower a fully diverse and fulfilled workforce, we pride ourselves on meeting our employee’s expectations. Our people are our...

  • Crew Leader

    19 hours ago

    Greystanes, Australia Zinfra Full time

    **About Us**: Zinfra partners with companies across the utility and infrastructure sectors to deliver maintenance, operations, engineering, and construction services. For our partners our work is crucial to maintaining the safety and reliability of their electricity and gas transmission and distribution assets. When you join Zinfra, you become part of our...

  • Crew Member

    19 hours ago

    Greystanes, Australia Zinfra Full time

    **At Zinfra, we are focused on allowing our people to reach their potential, be their true selves and enjoy working in an **inclusive environment**. With a focus on our employees’ wellbeing, equal opportunities, and policies to empower a fully diverse and fulfilled workforce, we pride ourselves on meeting our employee’s expectations.** **Our people are...

  • Inventory Purchasing Officer

    2 weeks ago

    Greystanes, Australia Zinfra Full time

    **Inventory Purchasing Officer** **About Us**: Zinfra partners with companies across the utility and infrastructure sectors to deliver maintenance, operations, engineering, and construction services. For our partners our work is crucial to maintaining the safety and reliability of their electricity and gas transmission and distribution assets. When you...

  • Business Support Officer

    11 hours ago

    Greystanes NSW, Australia Zinfra Group Full time $60,000 - $90,000 per year

    Business Support Officer – Greystanes - 12 months fixed term contractWho We AreZinfra is a leading partner in the design, build, operation and maintenance of Australia's energy and utilities infrastructure. Delivering a $1B portfolio annually, the work we do is essential to bringing energy to our communities safely and reliably, while powering the nation's...

  • Business Support Officer

    6 days ago

    Greystanes NSW , Australia Zinfra Full time $104,000 - $130,878 per year

    Business Support Officer – Greystanes - 12 months fixed term contract Who We Are Zinfra is a leading partner in the design, build, operation and maintenance of Australia's energy and utilities infrastructure. Delivering a $1B portfolio annually, the work we do is essential to bringing energy to our communities safely and reliably, while powering the...