MyLab Customer Service Officer

• Full time, fixed term until 5th June 2026. Located at the Merewether Building (H04) on the Darlington Campus
• Excellent opportunity to provide professional customer support to the MyLab Operations
• Base Salary HEO5, $89,755 - $100,495 p.a. + 17% superannuation

About the opportunity

The University of Sydney is welcoming applications for a detailed-oriented and customer focused MyLab Customer Service Officer to join the team and provide high-quality transactional support to staff and students at the University of Sydney.

In this role, the MyLab Customer Service Officer will manage requests lodged through the MyLab self-service portal, ensuring accurate data entry and timely processing of requisitions within University systems, including UniBuy/Ariba. You will work across a range of platforms such as MyLab (Jaggaer Research Material Management), PeopleSoft Financials and the Unibuy system as required, with responsibility for entering and managing requisition data, analysing transactions, identifying and resolving discrepancies, and delivering efficient, professional support to the University community.

This role offers an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to providing outstanding customer service.

Your key responsibilities will be to:

• perform daily data entry activities and provide service support
• conduct the transferring of requisitions from the MyLab system into the financial system (UniBuy/Ariba)
• ensure all information is accurately transcribed into the new requisitions
• ensure all items are tracked, including the maintenance of the tracking spreadsheet
• respond to customer enquiries, questions, requests, and processing tasks lodged through multiple channels
• liaise with customers to resolve errors via telephone or email
• investigate, analyse and resolve errors, customer enquiries or processing tasks
• work collaboratively with the wider MyLab team, procurement services and UniBuy Desk staff members and management, as well as other groups, cohorts and stakeholders across the University.

About you

The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a MyLab Customer Service Officer who has:

• demonstrated experience in a customer focused/oriented role
• experience managing customer transactions whilst following policies and procedures
• ability to use a range of online systems, including PeopleSoft, Ariba, and MyLab (Jaggaer System) as well as other systems
• proficiency in computer systems, including full suite of Microsoft applications and Excel
• ability to effectively prioritise workload
• effective problem identification and troubleshooting skills
• excellent customer service and communication skills, both written and oral.

Work Rights: you must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close

Thursday 11 September :59 PM