Water and Sewer Network Operator

Position Description

Operator Reticulation (Water & Sewer Network Operator)

It's an exciting time to join

We're transforming the way we do business with significant investment in customer, digital and business innovation, re-

designing our infrastructure to service communities for generations to come and pursuing a circular economy so we can

not only reduce our environmental footprint but also reduce energy costs to keep customer bills affordable. We're also

engaging communities to achieve better outcomes and supporting our incredibly talented and valued leaders and people.

Organisational Context

east Victoria across an area of 20,000 square kilometres. The service delivery area is bound by Corryong, Yarrawonga,

Benalla and Dartmouth. We operate 21 water treatment facilities and 22 wastewater treatment plants that service most

towns across the region. Over 200 full time equivalent staff are employed at our centres in Wodonga, Wangaratta, Benalla,

Yarrawonga, Corryong, Beechworth, Mount Beauty and Myrtleford.

Our operations are overseen by the Department of Energy, Environment and Climate Action (DEECA) on behalf of the

Minister for Water, and the Department of Treasury and Finance (DTF) on behalf of the Treasurer. We continue to invest in

innovative and long-term capital projects which contribute to the health and well-being of current and future generations.

Our Commitment to Health and Safety

from bullying and harassment for all employees, contractors, customers and visitors. We prioritise the health, safety

(physical and psychological) and wellbeing of all staff and customers.

Our Mindsets

At

where our people are aligned with our business direction, proud of their contribution to business performance, and own a

culture that is centred on the following mindsets:

• Committed to advancing and supporting people to succeed.

• Consistent in interactions with people and in applying processes.

• Provide empathy for people and be willing to place oneself in another person's position.

• Accountable for one's own actions and responsibilities and playing your part for the success of the

organisation.

• Cooperative with others to work towards the Corporation's common goals

Position Objectives

The Operator Reticulation:

• Operations: Consistently execute water and wastewater reticulation tasks, ensuring smooth and efficient

operations while minimising disruptions and upholding system integrity to deliver safe drinking water and

compliant wastewater services. Ensure efficient and reliable functioning of the wastewater reticulation systems to

maintain service and reliability to customers, focusing on proactive maintenance and monitoring of sewer pump

stations and reticulation assets to achieve customer service standards.

• Safety & Compliance: Adhere to all safety and hygiene protocols and standards, maintaining a strong record of

safety and compliance in all reticulation operations.

• Team Collaboration & Reporting: Collaborate effectively within the reticulation team, ensuring timely data input

into systems and prompt reporting of operational trends and issues to senior roles

Key Responsibility Areas

• KPIs: Monitor, track, and ensure achievement of set KPIs.
• Operational Execution: Execute daily operations as directed, ensuring consistent water and wastewater reticulation

throughout the region. Monitor systems and promptly address minor issues to ensure optimal performance.

Including participation in a 7-day rotating on call roster.

• Data Entry & Reporting: Input operational data into systems such as AMIS, GIS, and SCADA as required. Provide

initial reporting on any noticeable trends or issues.

• Emergency Assistance: Support the rapid response team during reticulation emergencies, acting swiftly under the

guidance of senior roles to minimise disruptions.

• Routine Maintenance: Carry out scheduled maintenance tasks, inspections, and checks on the water and

wastewater reticulation systems to ensure they are in optimal condition.

• Safety Protocols: Adhere to all Occupational Health and Safety standards and hygienic principles. Report any

safety concerns to the senior operator or coordinator and always ensure personal and team safety.

• Team Collaboration: Work collaboratively with the team, assisting fellow operators and taking guidance from the

Senior Operator and Reticulation Coordinator. Participate in training sessions and team meetings.

• Stakeholder Communication: Report any customer feedback or concerns to the senior operator or coordinator.

Assist in communicating with the public during routine operations or emergencies as needed.

• Resource Management: Efficiently use and maintain equipment, tools, and materials required for reticulation

operations, reporting any damages or needs for replacements.

• Other: Perform overtime and undertake additional tasks as needed, consistent with the role's level and the

individual's skills and experience.

• Asset & Infrastructure Management: Responsible for the operation and fault response to the authorities water

and wastewater reticulation assets including sewer pumpstations.

Organisational Relationships

This role reports to the Coordinator Reticulation and liaises with all internal stakeholders, peers in water corporations or

local government, government agencies and members of the public.

Accountability and Extent of Authority

• Accountability: Responsible for the hands-on execution of water and wastewater reticulation tasks, accurate data

entry, adherence to operational procedures, and maintaining safety standards during daily operations.

• Authority: Execute tasks as instructed. Utilise AMIS, GIS, and SCADA for day-to-day operations and data entry.

Alert senior roles of any system anomalies or potential issues. Contribute to team discussions by providing on-

ground insights and observations. Report any safety concerns immediately and suggest improvements based on

operational experience

Judgement and Decision Making

• Uses judgment to carry out tasks efficiently, ensuring correct data input into AMIS, GIS, and SCADA. Quickly

identifies and reports any operational or data inconsistencies.

• Makes day-to-day decisions based on operational procedures, prioritising safety and the stability of the reticulation

network.

• Relies on training and experience to navigate routine challenges and consults with superiors on more complex

issues

Specialist skills and knowledge

• Knowledge and expertise in water and wastewater reticulation operations.
• Demonstrates capability in conducting routine system checks and data entries, ensuring accurate and efficient

reporting. Familiar with the operation and basic troubleshooting of AMIS, GIS, and SCADA systems.

• Experience operating plant and machinery essential for reticulation activities. Adheres to established safety and

operational standards.

Management Skills

• Exhibits effective self-management by prioritising and completing tasks on schedule.
• Meets performance standards consistently and seeks feedback for improvement.
• Manages time efficiently, handling multiple duties, and communicates challenges promptly. Adapts to changes in

workload, ensuring tasks align with team goals.

Interpersonal Skills

• Maintains effective communication and negotiation abilities.
• Works effectively with a range of teams and stakeholders.
• Handles public and customer interactions with tact and professionalism.
• Partners effectively with contractors for project execution.

Qualifications and Experience

• Understanding of and/or experience in asset (such as pipes and pumps) and equipment monitoring and

maintenance.

• Understanding of and/or experience in the maintenance of water and sewer networks (is desirable but

not required).

• Current Driver's license is required.
• Current Medium Rigid Truck license (is not required but willingness to obtain is essential).
• High risk work licenses and/or competencies (is not required but willingness to obtain is essential).

Requirements of Employment

Employees of

Ensuring the Health, Safety and Wellbeing of yourself and others

• Adhere to

training.

• Report all incidents regardless of the severity and participate in incident debriefs.
• Take all reasonable actions to ensure the health, safety and wellbeing of yourself and others in the workplace.
• Proactively focus on your physical and mental wellbeing.

Protecting the Environment

helping our communities build resilience and adapt to climate change. This will be demonstrated through continued

emissions reduction, climate adaptation and environmental stewardship.

Data Privacy

As a Victorian government organisation,

2014 ("PDP Act"). There are 10 Information Privacy Principles ("IPPs") in the PDP Act that govern the way that North East

Water collects and handles the personal information of current and future employees and customers.

Privacy Statement can be found on our website.