Operations Maintenance Specialist

Position Description

Operations Maintenance Specialist

It's an exciting time to join

We're transforming the way we do business with significant investment in customer, digital and business innovation, re-

designing our infrastructure to service communities for generations to come and pursuing a circular economy so we can

not only reduce our environmental footprint but also reduce energy costs to keep customer bills affordable. We're also

engaging communities to achieve better outcomes and supporting our incredibly talented and valued leaders and people.

Organisational Context

east Victoria across an area of 20,000 square kilometres. The service delivery area is bound by Corryong, Yarrawonga,

Benalla and Dartmouth. We operate 21 water treatment facilities and 22 wastewater treatment plants that service most

towns across the region. Over 200 full time equivalent staff are employed at our centres in Wodonga, Wangaratta, Benalla,

Yarrawonga, Corryong, Beechworth, Mount Beauty and Myrtleford.

Our operations are overseen by the Department of Environment, Land, Water and Planning (DELWP) on behalf of the

Minister for Water, and the Department of Treasury and Finance (DTF) on behalf of the Treasurer. We continue to invest in

innovative and long-term capital projects which contribute to the health and well-being of current and future generations.

Our Commitment to Health and Safety

from bullying and harassment for all employees, contractors, customers and visitors. We prioritise the health, safety

(physical and psychological) and wellbeing of all staff and customers.

Our Mindsets

At

where our people are aligned with our business direction, proud of their contribution to business performance, and own a

culture that is centred on the following mindsets:

• Committed to advancing and supporting people to succeed.

• Consistent in interactions with people and in applying processes.

• Provide empathy for people and be willing to place oneself in another person's position.

• Accountable for one's own actions and responsibilities and playing your part for the success of the

organisation.

• Cooperative with others to work towards the Corporation's common goals.

Position Objectives

The Operations Maintenance Specialist:

• Leads maintenance management across all operational systems through effective, innovative and robust planning

in strict adherence to OH&S, Water Quality and Environmental standards.

• Develops and implements maintenance plans within the Asset Management Information System (AMIS)

and manages asset interventions.

• Provides sound, professional advice and strategic maintenance planning to ensure NEW's commitment to

our people, the community and the environment.

• Provides expertise in asset reliability, maintenance, and renewal to ensure service delivery standards are

met for our customers and communities.

• Leads contractor management and goods, service and construction related procurement.

• Captures, maintains, interprets, and analyses data for the purpose of strategic maintenance planning and

reporting.

Key Responsibility Areas

• Provision of safe and reliable drinking water to customers across North East Victoria through your

contribution and expertise in asset reliability, maintenance, and renewal.

• Driving the delivery of the Corporation's proactive, risked-based approach to preventative maintenance

and compliance service strategies that ensure investment decisions are made with consideration to

balancing service expectations, cost, and regulatory compliance.

• Providing operational support for the delivery of approved projects with innovative solutions that are

future-focused and strategically aligned with our ambitions.

• Providing cross-unit leadership that delivers good business outcomes and develops and maintains a

culture that supports the key mindsets.

• Delivering value and business efficiency by undertaking financial analysis, forecasting, and budget

development and management for annual maintenance and operational upgrade programs.

• Creating and implementing maintenance processes, standards and guidelines for improved business

maintenance strategies.

• Facilitating positive change and proactive action through information gathering, sharing ideas and

technical advice, reaching agreement, and developing key inputs for strategies, plans and projects.

• Administration and development of the AMIS maintenance and asset management modules.

• Managing and coordinating small project teams from diverse backgrounds to ensure the delivery of key

operational outcomes, including project risks, identifying opportunities and adjusting processes

accordingly.

• Development and review of Operational policies and procedures for broader use within the Corporation.

• Facilitating the capture of data and information for inclusion to the Asset Management Information

System, ensuring currency, accuracy and relevance to ensure absolute integrity of data quality.

• Responsible for third party contract service providers and their adherence to Corporate Policies and

Procedures with particular regard to health and safety, environment, and drinking water quality.

• Procuring goods, services and construction-related services within assigned level of delegation and in

accordance with the Corporation's Procurement Policy and Guidelines.

• Innovation and system advancement through industry partnerships and involvement industry leadership

groups.

• Implementation of approved working practices in relation to the organisations Systems, specifically AMIS,

GIS and SCADA, that ensures the delivery of safe, reliable services for our customers and communities.

Organisational Relationships

This role reports to the Coordinator Maintenance Planning & Delivery and liaises with all internal stakeholders, as well as

training providers, peers in water corporations or local government, government agencies and members of the public.

Accountability and Extent of Authority

• Accountable to the Coordinator Maintenance Planning & Delivery.

• The freedom to act is subject to professional and regulatory review.

• The impact of decisions made or advice given may have a substantial impact on individual clients or client classes.

Judgement and Decision Making

• This role is problem-solving in nature, and the nature of this work is specialised with methods, procedures and

processes developed from theory or precedent. Guidance is not always available within the organisation.

• Ability to make decisions and acting in accordance with regulations and corporate policies. The effect of these

decisions will be significant on employees at

Specialist skills and knowledge

• Proficiency in the application of strategic asset maintenance to support water and wastewater system management.

• Experience with procurement, contract management, budgeting, and relevant accounting procedures in a

regulatory environment.

• An understanding of

• Proficiency in the use of the organisations operating systems, including the AMIS, GIS, SCADA, Asset Analytics

Software and a records management system.

• Sound asset management and reliability knowledge to support the corporation's asset management systems and

reporting requirements.

• Management and development of the corporation's maintenance budgets.

• Technical knowledge of water and wastewater assets.

• Ability to create and implement maintenance processes, standards and guidelines for improved business

maintenance strategies.

• Specialist skills and knowledge in developing and implementing maintenance plans and managing asset

interventions within an asset management system.

• Skilled in capturing, maintaining, interpreting, and analysing data for the purpose of strategic planning and

reporting.

• Knowledge of the project delivery cycle to ensure the required maintenance documentation is captured

throughout.

Management Skills

• Well-developed time management skills, with the ability to set priorities and plan and organise work for yourself

and other, to achieve and set objectives in the most efficient way and within a set timetable despite conflicting

pressures.

• Ability to engage and negotiate with customers, contractors and other key stakeholders to achieve mutually

desirable outcomes and ensure that

• Ability to support and influence the implementation of the Corporation's Occupational Health and Safety

Management System across all organisational areas.

• Ability to manage many contractors across multiple operating systems to ensure compliance with all OHS, water

quality, environmental, and financial regulations.

• Monitoring, management, and reporting of the corporation's relevant maintenance budgets.

• Ability to proactively manage reactive maintenance requests in parallel with preventative maintenance schedules.

Interpersonal Skills

• Excellent interpersonal and communication skills combined with the ability to gain cooperation and assistance from

other employees, external providers and members of the public, and to engage and negotiate effectively.

• Ability to establish and maintain working relationships within the Operations unit, and with other relevant

staff and external providers, working cooperatively and ensuring positive communication.

• Ability to liaise with peers in other water corporations to discuss and resolve specialist problems, and to liaise with

other employees to resolve intra-organisational problems.

• Excellent verbal and written, communication and comprehension skills, with the ability to prepare technical

correspondence as required

• Ability to professionally represent

Qualifications and Experience

• Qualifications in a relevant tertiary or trade field, with experience in asset management, or lesser formal

qualification with extensive experience in the water and wastewater industry.

• Demonstrated experience in contractor management and goods, service and construction-related

procurement in a regulated environment.

• Understanding and experience in developing and implementing maintenance plans, schedules and asset

improvement plans.

• Experience working across multi-disciplined teams to document processes and procedures that support

effective maintenance strategies.

Requirements of Employment

Employees of

Health, Safety and Wellbeing

• Take all reasonable actions to ensure the health, safety and wellbeing of yourself and others in the workplace.

• Adhere to

accordance with your training.

• Report all incidents regardless of the severity and participate in incident debriefs.

• Proactively focus on your physical and mental wellbeing.

Protecting the Environment

helping our communities build resilience and adapt to climate change. This will be demonstrated through continued

emissions reduction, climate adaptation and environmental stewardship.

Data Privacy

As a Victorian government organisation,

2014 ("PDP Act"). There are 10 Information Privacy Principles ("IPPs") in the PDP Act that govern the way that North East

Water collects and handles the personal information of current and future employees and customers.

Privacy Statement can be found on our website.