Practice Manager

8 hours ago

Mill Park, Victoria, Australia De Silva Kids Clinic Full time $90,000 - $120,000 per year

About us

De Silva Kids Clinic is a busy multidisciplinary private practice offering speech pathology, psychology and occupational therapy services. We provide assessment and intervention for children with a variety of presentations. We practice out of 2 beautiful, brand new clinics in Mill Park and South Morang. Many of our families access the National Disability Insurance Scheme (NDIS).

What's in it for you:

  • No work to take home
  • A focus on fulfillment, health and well-being
  • Up to 3 paid mental health days per year
  • Flexibility around family life

Key Responsibilities

  • Managing day-to-day operations, scheduling, facilities and resources.
  • Deliver exceptional customer service
  • Address client feedback and concerns promptly and effectively.
  • Develop and implement policies, procedures, workflows and strategies to optimize clinic performance.
  • Cultivate a workplace environment that nurtures and rewards the team
  • Lead and manage a team of therapists and administrative staff, while fostering a positive team culture.
  • Support HR processes, including recruitment, onboarding, training and performance management.
  • Maintain compliance with all relevant regulations, including AHPRA, SPA, Medicare, NDIS requirements and health and safety standards.
  • Contribute to the strategic growth of the business

Skills/Requirements

We're seeking a seasoned professional with proven leadership experience.

The ideal candidate will have:

  • 2+ years of experience as a Practice Manager or Assistant Manager in an allied health or general healthcare setting.
  • NDIS related experience desirable, but not essential.
  • Proven ability to manage clinic facilities, front-of-house, and administrative teams.
  • Strong knowledge of practice management software, rostering, and workflow optimisation.
  • Excellent leadership and communication skills, with experience mentoring and managing teams.
  • Is empathetic and emotionally intelligent, supporting team morale and client satisfaction.
  • Has a solutions-focused mindset and thrives on improving systems and workflows.
  • Is highly organised, with strong time management skills and the ability to manage competing priorities.

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