At Your Service Agent

1 week ago

Sydney, New South Wales, Australia Four Points by Sheraton Full time $45,000 - $65,000 per year

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
Four Points by Sheraton Sydney Central Park, 88 Broadway, Sydney, New South Wales, Australia, 2008VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a At your Service Agent in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

Position Summary:

  • Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
  • Operate telephone switchboard, process guest requests, connecting and directing calls to the appropriate extension
  • Provide information to guests about room features and local areas of interest
  • Assist guests arriving and departing the hotel through the check in and departure process
  • Handle general enquiries, engage with our fun hunters and let them play on through each guest experience
  • Build and strengthen relationships with existing and new guests to enable future bookings
  • Support your front office crew in general operational tasks
  • Take guest reservations and perform credit card responsibilities

About You:

  • Experience with OPERA property management system or similar
  • Relevant industry experience in a similar role
  • Working rights in Australia
  • NSW RSA
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years. Apply now

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

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