Operations Manager

1 week ago

Gold Coast, Queensland, Australia Gold Coast Unique Homes Pty Ltd Full time $90,000 - $120,000 per year
Operations Manager / Coordinator
About the Role

We are seeking a highly organised and results-driven Operations Manager / Coordinator to streamline and oversee workflows across our business. This role is critical to ensuring that every department — Pre-Construction, Design, Construction, Sales, and Marketing — operates efficiently, with clear processes, accountability, and measurable outcomes.

The ideal candidate is a systems-minded operator who thrives on structure, can quickly identify inefficiencies, and has the confidence to hold people accountable. They will play a central role in setting KPIs, implementing workflow tools, and ensuring deadlines are consistently achieved.


Key Responsibilities

  • Workflow Optimisation

  • Review, refine, and document workflows across Pre-Construction, Design, Construction, Sales, and Marketing.

  • Identify bottlenecks and implement best-practice systems for efficiency and consistency.

  • KPI & Performance Management

  • Develop, implement, and monitor KPIs for each department.

  • Assign responsibilities to team members and hold them accountable through structured reporting and follow-ups.
  • Provide leadership with transparent performance reporting.

  • Project & Deadline Management

  • Ensure all projects and tasks are clearly defined with owners, timelines, and milestones.

  • Implement systems for tracking progress to ensure deadlines are met.

  • Software & Systems Management

  • Audit current software tools (e.g., project management, estimating, CRM, finance, marketing platforms).

  • Ensure systems are set up, streamlined, and used consistently across the business.
  • Train and support staff in using systems effectively.

  • Cross-Department Coordination

  • Act as the bridge between Pre-Construction, Design, Construction, Sales, and Marketing teams to ensure alignment.

  • Facilitate communication and collaboration across departments to achieve company goals.

  • Continuous Improvement

  • Develop a culture of accountability, continuous learning, and process improvement.

  • Provide proactive recommendations to leadership on efficiency, cost-savings, and scaling opportunities.

Skills & Experience
  • Proven experience in operations, project coordination, or management — it doesnt necessarily need to be in construction but MUST have experience in a similar role with companies turning over $20-$40million
  • Strong understanding of project lifecycles: pre-construction, design, construction delivery, and sales/marketing.
  • Excellent organisational and systems-implementation skills.
  • Strong leadership and communication skills — able to motivate, delegate, and hold people accountable.
  • Proficiency with project management and workflow software (e.g., Buildertrend, Buildxact, , Asana, ClickUp, HubSpot, etc.).
  • Data-driven mindset with the ability to set KPIs, measure performance, and deliver reporting.
  • A proactive problem-solver who thrives in fast-paced, dynamic environments.

KPIs for Success
  • Workflows documented and implemented across all departments within first 3 months.
  • 95% of project deadlines achieved across all departments.
  • All team members trained and actively using workflow software.
  • Monthly KPI reports delivered to leadership team.
  • Measurable reduction in inefficiencies, delays, or rework.

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