Operations Manager

3 days ago

Gold Coast, Queensland, Australia Private Advertiser Full time $104,000 - $130,878 per year

Operations Manager

Are you ready to take your career to the next level? We are an Australian-owned company . specialising in insurance building across Australia.

We're on the lookout for a dynamic Operations Manager to lead our dedicated team of insurance supervisors and estimators, reporting directly to the General Manager. If you're passionate about operational excellence, team leadership, and making a real impact, this is your opportunity to thrive.

In this pivotal role, you'll help shape the strategic direction of the business while overseeing the daily functions that keep everything running smoothly — from people management and process optimisation to compliance and customer satisfaction. Your leadership will be instrumental in driving both team performance and business success.

The role:

  • Lead and empower a team of insurance supervisors and estimators, fostering a high-performance culture built on trust, accountability, and continuous development.
  • Support the GM in strategic planning and operational decision-making across the business.
  • Maintain a focus on margin management from service excellence through efficient processes, accurate estimating, and timely reporting.
  • Drive consistency and compliance with insurance standards, industry regulations, and internal protocols.
  • Collaborate cross-functionally to improve workflows, increase productivity, and elevate the customer experience.
  • Identify and act on opportunities to grow the business and enhance team capabilities.
  • Maintain a strong brand presence in Qld through attendance at industry events, representing the team with professionalism and pride

The person:

  • A confident and positive leader with 5+ years' experience in operations or team management, in insurance, construction, or a related field.
  • A hands-on mentor who brings out the best in others through coaching, support, and clear expectations.
  • Proven ability to streamline operations, manage complex workflows, and meet KPIs.
  • Strong knowledge of compliance and risk management in an insurance context.
  • Excellent communication skills and the ability to build trust and credibility across all levels of the business.
  • Trade qualification combined with great general building knowledge
  • Experience using Prime

Why Join Us?

  • Competitive salary + performance incentives, with company car, fuel card.
  • A leadership role where your decisions matter and your team looks to you for inspiration.
  • Real opportunities for growth and career progression within a forward-thinking organisation.
  • Access to great benefits
  • A positive and inclusive culture where innovation is encouraged and your impact is recognised.

Apply today

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