Operations Manager

13 hours ago

Gold Coast, Queensland, Australia Alliance Retail Full time $80,000 - $120,000 per year

About Alliance Retail Interiors

Alliance Retail Interiors is a trusted leader in shopfitting, delivering quality commercial and retail fitouts across Australia and New Zealand. We're known for precision, reliability, and a commitment to craftsmanship. As we enter our next phase, we're looking for a strong, respected leader to bring operational excellence and team accountability.

Role Purpose

The Operations Manager is responsible for the seamless execution of all operational activities, ensuring that projects are delivered on time, on budget, and to the highest standard. This role will take ownership of the delivery function of the business, leading the project team, improving systems, and fostering a culture of accountability and collaboration.

Key Responsibilities

Leadership & Team Management

  • Lead and manage the project delivery team and office manager.
  • Build a high-performance culture that is aligned with company values.
  • Set clear expectations, drive accountability, and address underperformance swiftly and constructively.
  • Mentor, coach and support professional development across the team.

Project Delivery

  • Oversee day-to-day operations across multiple shopfitting projects.
  • Ensure project timelines, budgets, and quality benchmarks are consistently met.
  • Support Project Managers with planning, problem-solving, and stakeholder coordination.

Process & Systems Improvement

  • Review and refine operational processes to improve efficiency and reduce waste.
  • Ensure robust documentation, scheduling, and tracking systems are in place and actively used.
  • Implement tools and practices to support better team communication and visibility of workloads.

Commercial & Financial Oversight

  • Manage operational budgets, tracking costs and ensuring project profitability.
  • Work closely with the business owner to provide operational insights for quoting and delivery decisions.

Client & Stakeholder Coordination

  • Liaise internally with estimating, sales and the business owner to ensure alignment on client expectations.
  • Support external suppliers, subcontractors and site teams with clear communication and logistics coordination.

Compliance & Safety

  • Ensure compliance with WHS requirements on all sites.
  • Oversee risk assessments and safety plans across operations.

Skills & Experience

  • 5+ years' experience in an operations or senior project management role (preferably in construction/shopfitting).
  • Demonstrated leadership experience with a proven ability to build culture and drive accountability.
  • Strong understanding of commercial project delivery processes.
  • Confident managing teams, budgets, timelines, and operational systems.
  • Excellent communication, negotiation, and conflict-resolution skills.
  • Ability to command respect, set clear standards, and support change management.

Personal Attributes

  • Hands-on leader with a calm, confident presence.
  • Solution-focused and adaptable.
  • Respectful but assertive, with the emotional intelligence to handle complex team dynamics.
  • Resilient and pragmatic – able to lead through transition and maintain momentum.

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