NDIS Program Support Officer

6 days ago

Caboolture, Queensland, Australia Homelife Association Inc. Full time $60,000 - $80,000 per year

Homelife Association Inc. is a Not-For-Profit leading provider of disability support services, dedicated to empowering individuals to live their best lives in the Moreton Bay – Brisbane North region.

Key Responsibilities

  • Scheduling and Rostering: Managing and optimising staff and client schedules to ensure timely and seamless service delivery
  • On-call roster Managing the on-call phone on a rotation roster for out-of-hours support and emergencies.
  • Administrative Tasks: Managing program-related documentation, maintaining accurate participants files and others.
  • Direct Support: Providing comprehensive administrative and logistical support to the Team Leader to ensure efficient program operation

Essential Skills and Experience

  • NDIS Expertise: Thorough understanding of the NDIS framework, including funding models, service agreements, and quality and safeguarding requirements.
  • Communication Skills: Exceptional written and verbal communication skills, with the ability to liaise professionally with participants, their families, Team Members, and external stakeholders.
  • • Certificate III in Individual Support or equivalent qualification (or willingness to obtain)


• SCHADS Award Knowledge: A comprehensive understanding of the SCHADS award structure and requirements.


• Previous Experience: Minimum 12 months proven experience in administrative or support roles within disability or community services sector.

  • Other Key Skills:

  • Computer Literacy: Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and EziHealth CRM or similar software.

  • Organisational Skills: Strong organisational skills with a keen eye for detail and the ability to manage multiple priorities.
  • Problem-Solving: A proactive and resourceful approach to problem-solving.
  • Empathy and Compassion: A genuine passion for supporting people with disabilities and a compassionate, person-centered approach
  • • Australian citizenship or permanent right to work in Australia
  • • NDIS Worker Screening Check (or ability to obtain prior to commencement)

What We Offer (Benefits)

  • Compensation: Permanent Part-Time, 20 hours per week. Competitive salary
  • Work Environment: Our company culture is collaborative and team-orientated
  • Professional Development: Opportunity for ongoing training
  • Other Perks: Not-for-profit salary packaging benefits, team building events

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