Officer, Specialist Risk

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. For more information about the Department of Education, please visit

Officer, Specialist Risk (CL5/6)

At the NSW Department of Education, we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.

• Multiple roles
• Location: Parramatta (with flexible working arrangements)
• Clerk Grade 5/6 | Ongoing Full-time
• Salary: $97,027 - $107,059 p.a. superannuation & leave loading

About the Opportunities

This is a rewarding opportunity to be part of a passionate and purpose-driven team working to support the safety and wellbeing of staff and students across NSW. As an Officer, Specialist Risk, you'll help manage and respond to high-risk situations by offering practical advice, coordinating support, and working closely with schools, teams, and partner agencies.

Every day is different, and your work will have real impact—helping to create safe, respectful, and supportive learning and working environments. Whether you bring experience from education, health, case management, or community services, this role is ideal for someone who thrives on meaningful work and values collaboration, service, and positive outcomes.

About the role

We are seeking passionate and motivated individuals to join our Specialist Risk Response Unit as Officers, Specialist Risk. As an Officer, you will play a critical role in supporting the Department's response to complex and high-risk incidents across schools and workplaces. You'll work with internal and external stakeholders to deliver quality case management, provide risk-informed advice, and ensure that safety and wellbeing remain a top priority.

This is an exciting opportunity to be part of a high-performing team that directly supports safe learning and working environments across NSW.

Key responsibilities include:

• Provide case management services which includes working collaboratively with internal and external stakeholders and the development of risk management plans across a portfolio of complex and high-risk cases to support safe working and learning environments in line with department policy and procedures.
• Communicate with and provide quality advice to senior management on complex and sensitive issues in schools and workplaces.
• Build and maintain professional relationships with internal partners and external agencies to ensure effective management complex cases, including the coordination of case conferences.
• Work collaboratively with a team to build capability, achieve team goals and targets to support service delivery outcomes and meet customer needs.
• Keep records up to date in the secured system, analyse data and report on new or emerging issues or trends, and recommend strategies to enhance team capabilities to inform business operations, training and development.
• Manage all tasks and actions in accordance with privacy and confidentiality requirements.

For further information, please click here to view the role description

About you

• Case management experience, particularly working with complex or high-risk matters
• Excellent communication and interpersonal skills, with the ability to provide clear advice on sensitive issues
• A collaborative approach to working with internal teams and external stakeholders
• Strong attention to detail and experience maintaining accurate, secure records
• Confidence working in a fast-paced environment and managing competing priorities
• A commitment to service excellence, safety, and continuous improvement

Essential requirements of the role

• A current NSW Driver Licence and willingness to travel.
• A valid Working with Children Check.
• Demonstrated understanding of and commitment to the value of public education.
• Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

If you are interested in joining the team, we want to hear from you

Please attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Please refer to the Applicant's Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking 'Apply Now'.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

Closing date Wednesday 9 July 2025 at 11:59pm

For role enquiries please contact Carolyn Wetherall, Manager Specialist Risk at [email protected] or on

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ([email protected]) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.