Warranty Claims Assessors – Caravans

8 hours ago

Somerton Victoria Australia Regent RV Pty Full time $60,000 - $80,000 per year
  • Do you have the kind of voice that smiles through the phone?
  • Join our team and help create positive dealer & customer experiences
  • Monthly RDO, market leader

The Company

At Snowy River Caravans, we pride ourselves on delivering an unforgettable experience to our customers through the prestigious products and exceptional quality we offer. Being part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to become a top leader in the industry. From humble beginnings, we have built a strong and passionate team that supports us in planning future development. We produce multiple brands including Regent, Snowy River and NewGen Caravans.

The Opportunity

The Warranty Claims Assessor is responsible for the day-to-day coordination and processing of warranty claims, ensuring efficient office operations and the delivery of exceptional customer service within the Warranty Services team at Snowy River Caravans.

Key areas of focus include managing warranty claims from lodgment through to completion, liaising with internal and external stakeholders, maintaining accurate records, and ensuring a seamless experience for dealers, customers, suppliers, and repairers. This role plays a critical part in supporting the after-sales experience by ensuring timely resolution of warranty claims while upholding the company's commitment to quality and customer satisfaction.

Key Accountabilities

  • Customer Relationship Coordination including liaising with dealers, suppliers & repairers
  • Keeping detailed records including the coordination evidence to support claims
  • Daily communication with stakeholders
  • Completing detailed customer/dealer claim forms
  • Data Entry and phone support

What we are looking for…

  • Previous experience in a Service Advisor / Warranty Claims / Repairs role
  • Ability to take action and seeing through to completion
  • A zest for helping others
  • A person that loves problem solving
  • Someone who can prioritise and meet deadlines
  • A forward thinker and attention to detail
  • All round excellent communicator both verbal and written

Do you think you have what it takes to manage customer expectations and assist with the management of the warranty claim process? If YES, we look forward to hearing from you asap.

Snowy River Caravans is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. We are committed to creating an inclusive work environment for all employees.

No agencies please, we have this one covered

  • Caravans - Warranty Repairs Technician

    2 days ago

    Somerton, Victoria, Australia Essential Caravans Full time $60,000 - $80,000 per year

    We are looking for a dynamic Warranty Service Technician to fill a position within our Somerton factory. Our Warranty department efficiently completes repairs for our customers caravans & ensures our customers satisfaction.Benefits:Permanent, full time position: Monday to Friday.Shift times from 7:00am - 3:30pm.Somerton based.Modern factory & an innovative...

  • Customer Service Officer

    10 hours ago

    Somerton, Victoria, Australia Regent RV Pty Ltd trading as Snowy River Caravans Full time $60,000 - $80,000 per year

    • Showcase your customer relationship skills• SAP experience required, ordering parts & working with internal stakeholders• Positive, approachable, and always ready to support the teamThe CompanyAt Snowy River Caravans, we pride ourselves on delivering an unforgettable experience to our customers through the prestigious products and exceptional quality...

  • Caravan Technician

    7 hours ago

    Ashmore, Queensland , Australia Drive Group Claims Pty Full time $60,000 - $90,000 per year

    ABOUT THE ROLEWe are currently recruiting for an experienced trade qualified structural & fiberglass Caravan Technician to join East Coast RV's (8/10 Commercial Dr, Ashmore QLD In this role, you will be responsible for performing quality and efficient workmanship repairing and undertaking warranty and insurance work on recreational vehicles to ensure...

  • Service Technicians – Caravans

    11 hours ago

    Somerton, Victoria , Australia Regent RV Pty Full time $66,720 - $71,400 per year

    Full time permanent 6.30am-3pm Mon-FriMonthly RDO$32-$35/hr + o/timeThe CompanyAt Snowy River, we pride ourselves on delivering an unforgettable experience to our customers through the prestigious products and exceptional quality we offer. Been a part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to...

  • Customer Service Officer – Aftersales spare parts

    7 hours ago

    Somerton, Victoria , Australia Regent RV Pty Full time $60,000 - $80,000 per year

    • Showcase your customer relationship skills• SAP experience required, ordering parts & working with internal stakeholders• Positive, approachable, and always ready to support the teamThe CompanyAt Snowy River Caravans, we pride ourselves on delivering an unforgettable experience to our customers through the prestigious products and exceptional quality...

  • Caravan Repairer

    2 days ago

    West Beach, South Australia Jayco Adelaide Full time $60,000 - $90,000 per year

    About the role Jayco Adelaide is seeking a dedicated Caravan Repairer / Service Technician to join our skilled team in West Beach, South Australia. In this full-time position, you will play a crucial role in maintaining and servicing our high-quality Jayco caravans, ensuring our customers receive the best possible care and experience.What you'll be...

  • Warranty advisor

    6 hours ago

    Australia Cars24 Full time $60,000 - $120,000 per year

    This role is 6months fixed term contractAt Cars24 we don't just accept differences, we celebrate it and support it for the benefit of our employees and customersCARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next...

  • Warranty Claims Coordinator – The Calm in the Chaos

    4 days ago

    Jandakot, Western Australia Aquatic Leisure Technologies Full time $60,000 - $80,000 per year

    Location: Jandakot, Perth WAType: Permanent Full-time (40 hrs/week, Mon–Fri)Salary: $65,000 – $75, % super (on top)Start: ASAPWhy This Role ExistsWarranty claims aren't glamorous. But at ALT, they matter — because when things go wrong, they can land on the MD's desk. And nobody wants that.That's why we're looking for a Warranty Claims Coordinator: the...

  • Service Technicians

    4 days ago

    Somerton, Victoria, Australia Regent RV Pty Ltd trading as Snowy River Caravans Full time $60,000 - $80,000 per year

    Full time permanent 6.30am-3pm Mon-FriMonthly RDO$32-$35/hr + o/timeThe CompanyAt Snowy River, we pride ourselves on delivering an unforgettable experience to our customers through the prestigious products and exceptional quality we offer. Been a part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to...

  • Warranty Administrator

    7 hours ago

    St James, Western Australia , Australia Regent RV Pty Full time $60,000 - $80,000 per year

    The CompanyAt Snowy River Caravans, we pride ourselves in delivering an unforgettable experience to our customers through the prestigious products and exceptional quality we offer. As part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to becoming a top leader in the industry. From humble beginnings,...