Customer Service

5 days ago

Brisbane, Queensland, Australia Rival 4x4 Australia Full time $28 - $33 per year

About Us

RIVAL 4x4 Australia is part of the global RIVAL 4x4 group, with operations in Australia, UAE, Germany, and the USA. We design, manufacture, and distribute premium off-road accessories, including aluminium bumpers and underbody protection. Our clients include B2B dealers, installation workshops, and direct consumers across Australia.

The Role

We are looking for a highly organised Customer Service & Business Administration Specialist to join our remote team on a part-time basis (25–30 hours per week). You will be responsible for managing customer enquiries, processing orders, coordinating with our warehouse, and providing administrative support to management.

Key Responsibilities

  • Manage customer enquiries (B2B & B2C) via phone, email, and CRM.
  • Process orders from receipt to dispatch.
  • Maintain product and order records in Cin7 Core and Shopify.
  • Coordinate with Warehouse and Customers for timely deliveries.
  • Assist with sales, marketing, and operational projects.
  • Provide general administrative support to management.

About You

  • Experience in customer service or administration (B2B preferred).
  • Excellent written and verbal communication skills.
  • Familiarity with CRM, inventory, or e-commerce systems (Xero, Cin7 Core and Shopify a plus).
  • Highly organised, detail-oriented, and able to work independently.
  • Based in Australia with full work rights.

What We Offer

  • Part-time: 25–30 hours per week, flexible schedule.
  • 100% remote work with occasional warehouse visits if required.
  • Career growth opportunities and potential to transition to full-time.
  • Supportive, professional, and international team environment.
  • Pay rate: $28–$33 AUD/hour + super (depending on experience).

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