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Customer Service
2 weeks ago
Dylan's Mowing is one of Queensland's fastest-growing lawn and garden services companies. We service thousands of residential and commercial clients across QLD and are now expanding into NSW. We're a values-driven, customer-first team that delivers reliable, recurring lawn and garden maintenance services.
The OpportunityWe're looking for a confident, organised, and bubbly Customer Service & Estimating Coordinator to be the friendly first point of contact for customers seeking quotes. In this full-time, desk-based role, you'll guide clients through the quoting process (via phone and email) with google earth, no site visits or driving required while building great relationships that keep them coming back.
You'll also coordinate with our valued B2B referral partners including Aged Care providers, NDIS participants, and insurers helping to streamline their service requests and grow long-term partnerships.
What You'll Be Doing
- Be the first point of contact for new customer quote requests (phone/email)
- Understand customer needs and provide tailored quotes quickly and clearly
- Follow up on quotes, answer queries, and guide customers through approvals
- Support existing B2B partnerships by managing referrals and service requests
- Reach out to B2B partners during quieter periods to encourage ongoing work
- Quote additional services for existing clients and coordinate internally
What We're Looking For
- 2+ years in customer service, admin, sales coordination, or estimating
- Strong phone manner with natural rapport-building skills
- Exceptionally organised and able to manage multiple quotes and tasks
- Confident with digital tools, CRMs, and customer systems (training provided)
- Bonus points for experience in home services, property, or trade industries
Why Join Us?
- Be part of a rapidly growing, people-focused company
- Supportive and down-to-earth team culture
- Clear processes, training, and systems in place
- Opportunities to grow your role as we expand interstate
If you're proactive, personable, and ready to take ownership of a key role in a fast-growing business, we'd love to hear from you.
Apply via SEEK with your resume and a short, punchy cover letter that tells us what got you excited about this role, why you think you're the right fit, and what makes you stand out from the crowd.
