Bell Services Manager

Company Description

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role:

Crown Sydney is looking for an experienced hospitality people-leader to drive operational excellence across the Bell Desk, Driveway and Valet Parking in Sydney's most luxurious hotel property. You'll be tasked with leading a large team of Bell Attendants and Door Persons, ensuring the highest levels of guest experiences and service standards are maintained, whilst consistently providing smooth luggage operations, the safe and secure parking of cars, as well as driveway management. Experience in hotel operations leadership is beneficial, but we value transferable skills and a passion for hospitality and guest experience.

To be considered for this role, you must currently hold an unrestricted NSW driver's license with a clean driving record. Due to the 24/7 nature of our business, you'll need to have availability to work across a Monday – Sunday roster, and from time to time, you may need to work outside of the traditional rostered hours.

Some of the key responsibilities will involve:

• Leading your team to consistently deliver smooth daily operations and 5-star experiences
• Supporting to achieve key KPIs such as vehicle retrieval times and baggage delivery targets
• Management and forecasting of budgets including labour spend and rostering
• Resolving any complaints, hazards and safety incidents, in line with company policy and procedures
• Ensuring departmental excellence via positive customer experience feedback and guest ratings
• People leadership including recruitment, coaching, performance management and reward & recognition
• Uplifting the department through SOPs, project implementations and driving best practices

You'll have:

• Demonstrated experienced in a Hotel Operations leadership role (or similar in a fast-paced, customer service environment)
• Proven ability to work in a busy customer-facing and customer-oriented environment
• Ability to inspire and support a diverse team, with advanced people management and coaching skills
• Strength in time-management, multi-tasking and managing multiple priorities under pressure
• Collaborative leadership, communication, presentation and conflict-resolution skills
• Excellent ability to act with integrity, professionalism and a genuine desire to be a Crown brand ambassador
• Hotel Management or business qualifications will be highly regarded

What we offer you:

• Full-time, permanent opportunity, based in Crown Sydney
• Complimentary meals at our on-site staff restaurant (variety of hot foods, salad + sandwich bar, fruit and pastries)
• Generous discounts across Crown hotels Australia wide, as well as our restaurants and bars
• Opportunity to be a key leader in the Hotel Operations team & develop a successful career at Crown
• Chance to take part and be rewarded in Crown's group-wide recognition and awards program
• Ability to be an active member and participate in Crown's community, diversity & inclusion committees

Additional Information

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.