Shopping Centre Receptionist

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this job involves

The Shopping Centre Receptionist is the face and voice of Bunbury Forum, dealing with customers, contractors, retailers and staff members.  Our ideal candidate will be a people person who can multi task, be calm in the face of conflicting priorities and enjoys a varied work load.

Duties include:

• Ensure Reception Switchboard is manned at all times and calls answered promptly with a high level of customer service demonstrated at all times.
• General administrative duties as specified by the Centre Management team.
• Maintain and update all Shopping Centre registers – Tenant Phone List, Tenant After Hours Contact List, Tenant Insurance, Contractor Insurance, Contractors List, Lease Registers, Key Register and Asset Register, Public Liability Register and any other specified by the Centre Manager.
• Attend to general customer and tenant enquiries
• Be responsible for ensuring all contractors attending site are inducted and signed in, and making sure they return all site keys at the end of each day.
• Liaise with the Operations Manager and Security Company to arrange all after hours security jobs on site for tenants or contractors when required.
• Maintain and monitor petty cash and reconcile funds when required.

Interested?  An ideal candidate would need to have the following qualifications:

The Shopping Centre Concierge and Business Support role is part time Monday to Wednesday pm.

You'll have some experience working either in a hospitality or customer service delivery role & you'll bring your strong 'Customer Service A-Game' to JLL.

You will be willing to learn and have a 'can do' attitude in your approach to take on responsibilities. You will be well-presented and well-spoken, and easily build a good rapport with stakeholders of all levels.

Good telephone manner and high personal presentation.

Calm person who can manage challenging customer interactions, whilst remaining calm and professional.

Intermediate computer skills, including working knowledge in MS Outlook, Word and Excel.

Engaged team member who is eager to learn and grow.

If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table

What you can expect from us:

You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.

We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number MPREQ442493