Centre Ambassador

We are seeking a professional to assume the role of Centre Ambassador, responsible for providing exceptional customer service and support to our stakeholders. This role is a great opportunity for individuals who thrive in fast-paced environments and possess excellent communication skills.

• Ensure that the reception switchboard is manned at all times, responding promptly to calls with a high level of customer service demonstrated consistently.
• Perform general administrative duties as specified by the centre management team.
• Update and maintain all shopping centre registers, including tenant phone lists, contractor insurance details, lease registers, key registers, and asset registers.
• Handle general customer and tenant enquiries efficiently and effectively.
• Coordinate with contractors, ensuring they are inducted and signed in before commencing work, and retrieve site keys at the end of each day.
• Collaborate with the operations manager and security company to arrange after-hours security jobs for tenants or contractors when required.
• Monitor and reconcile petty cash funds as needed.

• Previous experience working in a hospitality or customer service delivery role.
• A strong ability to build rapport with stakeholders and deliver excellent customer service.
• A well-presented and articulate individual capable of managing challenging customer interactions.
• Intermediate computer skills, including MS Outlook, Word, and Excel.